Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Websites
Timeline
Generic

R. Varsha

Bangalore

Summary

Dynamic and results-oriented team lead with over 13 years of experience in order management, purchase-to-pay processes, and team leadership. Proven track record of improving operational efficiency, reducing DSO, and streamlining billing and collections processes. Adept at leading large teams, training, and coaching. Skilled in various tools including SAP, Oracle NetSuite, Zuora, Salesforce, and MS Office. Recognized for exceptional performance and leadership. Looking forward to a higher role where I can leverage my experience and expertise to provide the best to the organization I join.

People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

14
14
years of professional experience

Work History

Senior Team Lead – Billing and Collections

Azuga
12.2022 - Current
  • Company Overview: A Bridgestone Company
  • Streamlined billing and collections processes, leading to a reduction in DBO from 45 days to 20 days
  • Leading the team to ensure on time billing as per bill cycle day with accuracy.
  • Strategic plan to achieve monthly collection targets while focusing on reducing older accounts receivable (AR) aging.
  • Improved unapplied cash application from 45% to less than 1%
  • Led a team of 25, including 2 leads and 4 SMEs, ensuring process enhancements and skill development
  • Proposed and successfully amalgamated Orders & Billing and Collections Team into OTC
  • Implemented error trackers to identify and address root causes, enhancing process efficiency
  • Played a key role in integrating Zuora as a new billing tool, migrating data from Oracle NS to Zuora
  • Introduced new invoice templates, processes, and identified and addressed process gaps
  • Awards: Best Performer (two quarters), Bamboo Crew Award for Best Lead and Performance (among 59 nominees out of 500+ employees)
  • Identified opportunities for process automation or streamlining existing procedures within the department.
  • Conducted regular meetings with team members to discuss progress and identify areas for improvement.
  • Collaborated with management to develop strategies for improving efficiency and productivity of the team.
  • Evaluated employee performance reviews on an annual basis, determining salary increases based on merit.
  • Provided technical support to team members when needed, troubleshooting issues and resolving conflicts.

Team Lead – Billing

Azuga
06.2022 - 12.2022
  • Company Overview: A Bridgestone Company
  • Built and led the billing team, ensuring timely invoicing and process stabilization
  • Addressed and resolved long-standing billing issues, making the billing process current and live
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Implementation of RCA & CAPA process to Identify the route case analysis, corrective action and preventive measures to mitigate the errors and escalations.
  • Delegated tasks appropriately according to individual skill sets.

  • Collaborated with management team to implement new work procedures or policies.

Senior Executive – Purchase

Minebea Intec (formerly Sartorius Mechatronics India Pvt. Ltd.)
01.2016 - 11.2021
  • Managed end-to-end P2P process for electronic and electrical components
  • Reduced inventories by coordinating with vendors to maintain inventory, reducing costs by 20%
  • Reduced delivery time to within 24 hours through proper planning and maintaining vendor inventory
  • Recognized for effectively bridging sales and operations, ensuring smooth order processing

Sales Coordinator & OTC Process

Minebea Intec (formerly Sartorius Mechatronics India Pvt. Ltd.)
08.2010 - 01.2016
  • Coordinated sales operations, processed orders, and maintained strong client relationships
  • Played a major role in meeting billing and collection targets, ensuring smooth order processing
  • Recognized for exceptional performance and promoted within a year

Education

MBA - Marketing Management

Sikkim Manipal University
01.2013

B.Com -

Karnataka State Open University
01.2011

Skills

  • Tools:
  • SAP (MM module), Oracle NetSuite, Zuora, Salesforce, MS Excel, MS PowerPoint
  • Communication: Excellent written and verbal communication skills
  • Leadership: Strategic thinker, go-getter, team player, skilled in training and coaching
  • Others: Proficient in using ChatGPT and Prompt Engineering
  • People Management
  • Coaching and Mentoring
  • Influencing skills
  • Client Service
  • Complaint resolution
  • Documentation And Reporting
  • Quality Improvement
  • Analytical Thinking
  • Flexible Schedule
  • Team motivation
  • Teamwork and Collaboration
  • Conflict Resolution
  • Leading Team Meetings
  • Key Performance Indicators
  • Goal Setting
  • Continuous Improvement

Interests

Hobbies & Interests - , Traveling, trekking, nature photography - Pet parent to a dog and birds - Passion for pre-wedding and baby photography - Continuous learner in leadership and technology

Accomplishments

  • - Reduced DBO from 45 days to 20 days.
    - Improved unapplied cash application from 45% to less than 1%.
    - Successfully integrated Zuora as a new billing tool and migrated data from Oracle NS.
    - Introduced new invoice templates and processes, identified and addressed process gaps.
    - Successfully amalgamated billing and collections into OTC team.
    - Led a team of 25 with significant process improvements.
    - Best Performer Award in Azuga for two quarters.
    - Bamboo Crew Award for Best Lead and Performance among 59 nominees out of 500+ employees.

Timeline

Senior Team Lead – Billing and Collections

Azuga
12.2022 - Current

Team Lead – Billing

Azuga
06.2022 - 12.2022

Senior Executive – Purchase

Minebea Intec (formerly Sartorius Mechatronics India Pvt. Ltd.)
01.2016 - 11.2021

Sales Coordinator & OTC Process

Minebea Intec (formerly Sartorius Mechatronics India Pvt. Ltd.)
08.2010 - 01.2016

MBA - Marketing Management

Sikkim Manipal University

B.Com -

Karnataka State Open University

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