R. VIGNESH KUMAR
Bangalore
Summary
Leads workshop operations, focusing on team supervision and training to enhance service quality. Over a decade of experience in automotive service management, specializing in electric vehicle service for two-wheeled and four-wheeled segments, achieving monthly performance targets and optimizing customer satisfaction.
Overview
14
14
years of professional experience
Work History
MIC (Service Manager)
TVS Automobile Solutions
07.2024 - Current
- Managed workshops, trained advisors, procured parts, and supervised workshop team to ensure operational efficiency.
- Conduct daily morning meeting and discuss the Revenue and Targets for the Outlets.
- Assigned job cards to Advisors for AJC and RJC.
- Supervising the technicians, Advisors, Parts team and CRM’s.
- Achieving Targets on Monthly basis.
- Procure parts from vendors. Raising PO’s and approvals and Inward the parts.
- Acted on customer feedback to analyze vehicle history and guided service team leaders on improvement strategies addressing complaints.
- Conducted final vehicle inspections to minimize repeat jobs and enhance customer satisfaction.
- Actively take part in training to upgrade the technical skill and share knowledge to service technicians.
Team Lead
Cars 24 Pvt. Ltd.
01.2022 - 06.2024
- Manages the entire MRL (Mega Refurbishment Lab). Also, train and supervise the service team members for production.
- Coordinated with production department and drivers for efficient scheduling of deliveries and pickups.
- Train and supervise warehouse team members. Allocate job card and assign job to technicians.
- Conducted inspections of incoming and outgoing vehicles to verify compliance with orders.
- Verified that the proper stickers are placed in the proper location and vehicle marking is correct.
- Developed and implemented parking lot policies to maximize space utilization and maintain order.
- Inspect the cars and record the detected damage and the presence/missing of accessories such as spare tires, stereo and other parts.
- Assigned stock control numbers to cars and catalogues and Keys and Consumables Management.
Supervisor – Service
Ather Energy Pvt. Ltd.
01.2021 - 01.2022
- To supervise the technician team for electric scooter repair and customer grievance handling. Also, a part time technician specialised dash board rework.
- Receive customer vehicle, diagnose the vehicle issues for service.
- Allocate job card and assign job to technician.
- Managed technician activities and advised on service operations.
- Specialised in dash board rework such as MCU, VCU and genesis board repair.
- Acted on customer feedback to analyze vehicle history and recommended improvements to service team leaders.
- Conducted final inspection of vehicles to prevent repeat jobs and enhance customer satisfaction.
- Actively take part in training to upgrade the technical skill and share knowledge to service technicians.
Supervisor – Detailing and Service team
Vector Services
08.2018 - 10.2019
- Supervised team of general service, waterless car wash, car body detailing, including water wash, wax polishing, and interior cleaning.
- Delegated responsibilities to technicians to ensure timely service completion.
- Resolved customer issues promptly to maintain high satisfaction levels.
- Allocation of tasks to technicians and other staff.
- Resolved customer complaints and provided solutions.
- Reviewed final customer billing and applied discounts.
Sales Executive Lead
PHIFER / Srinivasaka Enterprises
11.2017 - 07.2018
- Executed marketing and sales activities for Phifer products, specializing in mosquito nets for various window and door fitment options.
- Educated walk-in customers on product benefits and fitment choices.
- Conducted product demonstrations and measured windows/doors at potential client locations, ensuring tailored fitment solutions.
- Developed quotations and managed billing and payment follow-ups to streamline transaction processes.
- Order placement and fulfill the order with the help of fitter technician.
Senior Technician – Quality
Bala Cars
01.2016 - 10.2017
- Performed comprehensive quality checks on vehicles to ensure reliability and safety.
- Inspected used cars and diagnosed issues to support service and enhance sales.
- Test driving cars to understand the requirements to advise the service team.
- Assisted sales team in identifying cost-effective service options.
Roll and Brake (Test Track Driving)
Hyundai Motors India Ltd.
01.2014 - 08.2015
- Perform test drive of manufactured cars to check the complaints and advise pre-delivery inspection team.
- Conduct static checkpoints to assess vehicle condition while idling.
- Checked features inside the hood, including engine oil, coolant, brake oil, washer fluid, and AT oil levels.
- Door Center lock verification with/without vehicle in motion to check the automatic locks condition.
- Room / Map lamps, steering lock, and specifications, Horn-tone, battery saver, warning lamps, indications, Vent mode, FATC (Fully Automatic Temperature Control), Self-Cancellation, clusters will be verified during the process.
- Carry out dynamic checkpoints to monitor vehicle performance during motion.
- Testing of all the lamps (Head, indicator, license, tail, Combi, Brake lamps) will be done. In addition to these checks, 9 other checks are done as follows: Acceleration, Speedometer, Rolling road test, Drag force test, Dynamic brake test, Manual brake test, Reverse gear test and ESP & ABS test.
Underbody inspection, Engine room check, Interior/Exterior
Hyundai Motors India Ltd.
06.2012 - 12.2013
- Test underbody to identify issues affecting vehicle performance.
- Inspect mountings, specifications, loose parts, gap & flush, oil leaks, scratches & dents to ensure compliance with quality standards.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
D.M.E - Mechanical Engineering
Adhiparasakthi Polytechnic College
01-2012
Skills
- Customer relationship management
- Supply chain management
- Parts procurement
- Revenue management
- Quality control
- Team supervision
- Job allocation
- Technical training
- Problem solving
- Time management
Passport Status
Yes
Languages
- English
- Tamil
- Kannada
- Telugu
Disclaimer
I hereby declare that all the details given above are true to the best of my knowledge and belief.
Employer Details
- TVS Automobile Solutions (MyTVS), MIC (Service Manager), 07/24 to Present
- Cars 24 Pvt.Ltd., Team Lead, 01/22 to 06/24
- Ather Energy Pvt.Ltd., Supervisor - Service, 01/21 to 01/22
- Vector Services, Supervisor - Services & Detailing team, 08/18 to 10/19
- PHIFER / Srinivasaka Enterprises, Sales Executive Lead, 11/17 to 07/18
- Bala Cars, Senior Technician - Quality, 01/16 to 10/17
- Hyundai Motors India Ltd., HDT (Hyundai Diploma Trainee), 01/14 to 08/15
Personal Information
- Father's Name: C. RADHA
- Date of Birth: 09/24/93
Timeline
MIC (Service Manager)
TVS Automobile Solutions
07.2024 - Current
Team Lead
Cars 24 Pvt. Ltd.
01.2022 - 06.2024
Supervisor – Service
Ather Energy Pvt. Ltd.
01.2021 - 01.2022
Supervisor – Detailing and Service team
Vector Services
08.2018 - 10.2019
Sales Executive Lead
PHIFER / Srinivasaka Enterprises
11.2017 - 07.2018
Senior Technician – Quality
Bala Cars
01.2016 - 10.2017
Roll and Brake (Test Track Driving)
Hyundai Motors India Ltd.
01.2014 - 08.2015
Underbody inspection, Engine room check, Interior/Exterior
Hyundai Motors India Ltd.
06.2012 - 12.2013
D.M.E - Mechanical Engineering
Adhiparasakthi Polytechnic College