R VIVEK

• Implement and sustain governance protocols for the Group Risk Management - Operational Risk framework, ensuring effective operational risk practices that meet internal and regulatory requirements.
• Support Shared Services OpRisk Committees and meetings.
• Perform quality assurance for the Shared Services Internal control framework and monitoring.
• Support alignment to the Conduct risk framework in Shared Services and across the organization.
• Conduct training and raise awareness of key risk management policies.
• Identify, review, and make recommendations on key risks and control issues.
• Trained Anti-Money Laundering Investigator offering over 5+ years of experience in Global Financial Crime and Customer Protection, risk & compliance, transaction monitoring, KYC & legal review, screening sanctions, CDD/EDD document verification, AML & fraud investigation and detection, as well as suspicious activity/transaction reporting
• Handling Advisors team size of 14 and allocating tickets based on their skillset
• In-depth knowledge in Global market, well versed all type of documents both KYC and KYB, worked with different PayPal product like Venmo
• Handling KYC/AML review for PEP and onboarding new customer and placing level of limitation based on account history
• Financial Compliance Advisor analytically skilled in assessing account and service histories to identify trends, forecast and mitigate risks & issues, identifying high-risk customers, for eliminating any impact on new account opening
• Good understanding of acceptable parameters established by governing bodies including Financial Crimes Enforcement Network (FinCEN) and US Treasury Department Office of Foreign Assets Control (OFAC)
• Frequently working with policy teams, based on detailed analysis of customer feedback, trend data, delivering insights on latest updates on corresponding Fintech and related AML surveillance
• Complete account reviews on global workflows of KYC/KYB process applicable to jurisdiction as well as in line with Global Regulations
• Provide feedback to management regarding necessary changes and upgrades for potential workflow changes
• Keep up-to date on applicable regulations and utilize good decision-making skills in application of those regulations.
• Identified issues, analyzed information and provided solutions to problems.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work

• Delivered prompt service to prioritize customer needs.
• Investigated and resolved accounting, service and delivery concerns.
• Developed and updated databases to handle customer data.
• Maintained up-to-date knowledge of product and service changes.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

 Analyse and measure information to develop approximate cost estimates and accurate invoices for aircraft engines which come in for repairs and overhauls.

 Implementing reports and metrics that show new learning and achievements in the process.

 Proactively identified changes that have come in the process and tracked new updates and reports prepared for the same on a monthly basis.

 Creation of Rental Agreements, Sales orders & Invoices  Ensuring compliance to SLA and timely notifications are sent to client and managers, and they are kept updated with the progress on the activities in the team.

 Responsible for communication, maintenance of reports, documentation while coordinating with other departments.

 To ensure and maintain high level of customer service by taking ownership of customer enquiries and handling of orders from receipt to closure of sales.  Manage to create SAP Material Master in MM01  Timely Release of POs as per MRP (Material Requirement Planning) recommendations.  Contributing in communicating clear information to the clients in case of queries & disputes  Responsible for client deliverables, team adherence to the SLA and on time delivery  Updating the suppliers with forecasts and plan to ensure timely delivery.  Overdue monitoring, Schedule & Unscheduled follow up with suppliers.  Working with stakeholders to manage and communicate required changes.

• Maintaining a healthy relationship with existing customers while opening up fresh customers
• Providing sales and administrative support involving efficient handling of top and confidential agreements
• Preparing monthly, weekly or daily sales analysis
• Preparing proposals, agreements, sales reports, and presentations
• Updating the status of sales order in the database or computer.
• Coordinated with warehouse department to pull products for customers.
• Scheduled customer appointments for sales representatives on road or out of office.

• Responsible for resolving and responding to customer complaints and queries
• Increasing the efficiency levels of servicing, thereby resulting in reduced TAT
• Mailer intimation programs and process follow up on Communication Messages.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.