Raadhia Sauls

Result driven customer service enthusiast, with over 15 years of experience within airline and academic industry, well presented, articulate and confident individual with a proven ability to provide exceptional customer service with a lasting positive impression. Having outgoing personality, good interpersonal skills, and the ability to work in a multi-national environment with confidence and minimal supervision. Comfortable working in fast paced environment, and able to build and maintain good relationships with clients and work colleagues. Currently looking for a suitable position within an organisation that offers a variety of opportunities to develop both personally and professionally. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Certificate in Corporate Customer Service
• Certificate in Customer Centricity
• Certificate in Airport Safety & Security Awareness
• Certificate for Risk Management
• Certificate for Human factors
• Certificate for Dangerous Goods
• International stations Certification for OPS Coordination training
• Wide & Narrow bodied aircrafts Certification in RampFM
• Certifictaion in Business Management
• Certification in People Management skills
• Collaborated with team of [Number] in the development of [Project name].
• Achieved [Result] by completing [Task] with accuracy and efficiency.
• Achieved [Result] through effectively helping with [Task].
• Resolved product issue through consumer testing.
• Documented and resolved [Issue] which led to [Results].
• Supervised team of [Number] staff members.
• Achieved [Result] by introducing [Software] for [Type] tasks.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.

• Windows
• Mac OS
• Microsoft Office
• Internet
• Email
• Adobe Photoshop

Airport Safety awareness

change Management

Customer centricity

Dangerous goods international stations

Fuel Safety Familiarization

OPS coordination training wide and narrow bodie aircrafts

Ramp FM training

Risk Management

Security awareness

Safety Management systems

Business management

Software specialist