Raaesha S Girme
Overview
16
16
years of professional experience
Work History
Cabin Service Manager
Gulf Air
Manama
10.2007 - 11.2023
- Monitored staff performance and provided feedback for improvement, including performance appraisals for each crew, to evaluate their job execution and skills.
- Adhered strictly to airline rules, regulations, policies, and procedures regarding aircraft safety, service, and security.
- Extended great public relations skills to ensure passenger loyalty and retention.
- Handled and prepared reports and legal documentation for the smooth operation of the flight.
- Delivered critical thinking to breakdown problems, evaluate solutions, and make decisions to time constraints to ensure all elements of the flight are achieved successfully.
- Trained new hires on safety regulations, customer service standards and job responsibilities.
- Provided extensive worldwide customer service experience, offering award-winning boutique service to the guests.
- Received letters of commendation from all classes of passengers, recognizing my commitment to customer service.
- Received appreciation for good performance, conduct, and attendance by the cabin crew management at the time of contract renewal.
- Coordinated and collaborated closely with other departments to ensure smooth operations between teams.
- Achieved On Time Performance (OTP) on every flight by executing exceptional time management skills.
- Directed junior team members by planning and allocating them duties and responsibilities to ensure timely completion of tasks.
- Actively involved by leading and conducting pre-flight, inflight and post-flight briefings.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Generated high-volume sales for the Inflight Duty Free shopping and ranked 4th in the list of Top 10 sellers for exceeding the sales target in 2019 and won lucrative rewards for the same.
Education
BHTMS - Hospitality Administration And Management
Mumbai University
Bombay05-2007
Skills
- Task Delegation
- Emergency Procedures
- Sales Promotion
- Customer Service
- Public interaction
- Strong Work Ethic
- Company culture and values
- Professional Appearance
- Guest Services
- Training and coaching
- Verbal and written communication
- Public Speaking
- Conflict Mediation
- Issue Resolution
Timeline
Cabin Service Manager
Gulf Air
10.2007 - 11.2023
BHTMS - Hospitality Administration And Management
Mumbai University