Detail-oriented professional with a strong background in administration, personnel management, and stakeholder communication. Brings long-term experience in records management, report preparation, and operational continuity. Focused on improving office efficiency, accuracy, and day-to-day support.
• Led day-to-day administration and operational continuity for a rehabilitation NGO, coordinating office processes and working with leadership and external stakeholders.
• Maintained organisational records, reports, correspondence and documentation, handled administrative data and supported accurate record keeping.
• Coordinated billing, expense monitoring, vendor payments, financial documentation and statutory compliance.
• Managed communications with professionals, government agencies, clients and families; prepared and edited reports, newsletters and awareness materials.
• Supported recovery programmes and helped coordinate planning and execution for international conferences.
• Coordinated recruitment, onboarding, manpower planning, training, and performance appraisal processes to ensure alignment with organizational goals.
• Maintained personnel records, supported salary-related processes, supervised attendance and Time Office functions.
• Collaborated with EDP teams to enhance reporting systems and streamline process improvements.
Operations management
Document management
Recordkeeping and file management
Verbal and written communication
Internal communications
Organizational leadership
File management
Communication skills
Data management
Problem-solving
Attention to detail
Adaptability
Microsoft Word, Excel, Outlook
Exposure to AI