Raavi Gowtham Krishna
Vijayawada
Summary
Dynamic Application Support professional with extensive experience at GE Vernova, excelling in incident management and application debugging. Proven track record in enhancing operational efficiency and client satisfaction through strategic planning and effective communication. Skilled in SQL Developer and adept at resolving complex issues in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Application Support
GE Vernova
01.2022 - 01.2024
- Worked 24/7 as application support with the development team and hourly updating the status in dashboard.
- Worked on various Audit request (Deloitte, SOX)
- Participated and interacted in client meetings and team meetings.
- Monitored jobs which run on schedule.
- Creating the Incidents that are raised by the customers.
- Solving the tickets and working with clients regarding issues related to Quantum.
- Created and solved tickets, incidents based on SLA’s.
- Worked during Month end activities every month and Disaster activities.
- Available for On Call support and deployment activities when needed.
- Operating Systems: Windows 11
- Special Tools: Citrix Scheduler, SQL Developer, WinSCP
Factoring Business IT Support
GE Capital
01.2019 - 01.2021
- User access management in Factorlink
- File Loading
- Creating, Modifying and deleting user accounts in Syndication operation
- Resolving tickets and status updates.
- Operating Systems: Windows
- Software / Languages: SQL Developer
- Special Tools: citrix server
Production Support
GE Capital
01.2014 - 01.2019
- 24/5 support to production environment
- Monitoring jobs and handling errors
- Performed data refreshes in different systems
- Performance tuning of some long running jobs
- Analyzed the jobs every day to improve the quality of the process
- Client interaction for resolving tickets and status updates.
- Operating Systems: Windows
- Software / Languages: AS400
- Special Tools: IBM ISeries
Education
Masters - Mechanical engineering
Staffordshire University
UK01.2011
Skills
- Team Building
- Incident management
- Application debugging
- Project Management
- Strategic/Tactical Planning
- Excellent Communication and Interpretation skills
- L2 application Support
Certification
AZ-900
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Beginner (A1)
A1
Timeline
Application Support
GE Vernova
01.2022 - 01.2024
Factoring Business IT Support
GE Capital
01.2019 - 01.2021
Production Support
GE Capital
01.2014 - 01.2019
Masters - Mechanical engineering
Staffordshire University
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