Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RAAVI SURAAJ

CONTACT CENTER REPRESENTATIVE
Hyderabad

Summary

Contact center representative with a two years of experience in delivering exceptional customer service and adeptly managing multiple tasks in a fast-paced environment. Expertise in updating databases accurately while engaging with clients over the phone, ensuring timely access to crucial information. Strong communication skills and proficiency in Microsoft Excel enhance the ability to coordinate projects efficiently. Committed to fostering positive customer interactions and streamlining processes to support organizational success in a contact center role. Polite and professional, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

2
2
years of professional experience
1
1
Certification
3
3
Languages

Work History

Customer Service Associate

Amazon
Hyderabad
09.2023 - 11.2023
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Associate Trans-Processor

Sutherland
05.2024 - 01.2025
  • Demonstrated ability to multi-task while speaking to the customers on the phone. Updated providers information in the Database accurately. Conducted calls to take information regarding the appointment availability and various things to get timely access.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Contributed to the achievement of department goals through consistent high-quality work.
  • Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
  • Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.

Contact Center Representative

HSBC
01.2025 - Current
  • Managed high call volume while remaining focused on delivering excellent customer experiences.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
  • Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
  • Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded proactively and positively to rapid change.

Education

MBA - Finance

ANDHRA UNIVERSITY
Visakhapatnam, India
04.2001 -

Mechanical Engineer - undefined

KALINGA UNIVERSITY
09.2023

Intermediate - M.P.C

Sri Chaitanya Junior College
04.2019

SSC - undefined

Marvel school
03.2017

Skills

  • Customer Service - Expert

  • Microsoft Excel - Experienced

  • Communication Skills - Expert

  • Project coordination - Expert

  • Ability to Multitask - Expert

Certification

Star Performer Award

Timeline

Contact Center Representative

HSBC
01.2025 - Current

Star Performer Award

06-2024

Associate Trans-Processor

Sutherland
05.2024 - 01.2025

Customer Service Associate

Amazon
09.2023 - 11.2023

MBA - Finance

ANDHRA UNIVERSITY
04.2001 -

Mechanical Engineer - undefined

KALINGA UNIVERSITY

Intermediate - M.P.C

Sri Chaitanya Junior College

SSC - undefined

Marvel school
RAAVI SURAAJCONTACT CENTER REPRESENTATIVE