Rabbujaan Ansari
Laptop Hardware And Repair
Khora Colony Ghaziabad
Summary
Dynamic IT professional seeking a challenging position within a forward-thinking organization to leverage extensive skills in system administration, networking, and infrastructure support. Proven ability to deliver comprehensive technical support for desktop systems, utilizing strong problem-solving skills to efficiently diagnose and resolve hardware and software issues. Adept in network configurations and system maintenance, ensuring optimal performance and reliability. Eager to embrace a full-time role that offers professional challenges while capitalizing on interpersonal skills, effective time management, and a commitment to continuous improvement.
Overview
1
1
Language
11
11
years of professional experience
Work History
Laptop & Desktop Repair Engineer
Aforeserve.com Ltd
01.2022 - Current
- Diagnosed hardware and software issues for laptop repairs, ensuring timely resolutions.
- Diagnosed and resolved hardware issues with precision, resulting in a decrease of repeat repairs.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Managed warranty claims, liaising with manufacturers, and advocating on behalf of clients.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Handled warranty claims professionally, liaising with manufacturers and advocating on behalf of clients when necessary.
- all forms of laptop and desktop repair categorized by card level and chip level level 3 (l3)
Laptop Service Engineer
BALAJI INFOTECH
01.2021 - 01.2022
- Executed system upgrades and installations elevating device performance and user experience.
- Executed regular software updates and installations, guaranteeing optimal performance of client devices.
- Executed software updates and installations to maintain optimal performance of client devices.
- Provided tailored recommendations to clients based on specific needs, fostering strong relationships and encouraging repeat business.
- Diagnosed and resolved issues, improving machines' operational efficiency.
Desktop Support Engineer
AES Cybernetics Pvt Ltd
02.2015 - 08.2018
- Provided technical support for hardware and software issues, enhancing user productivity.
- Diagnosed and resolved system malfunctions, ensuring minimal downtime for end-users.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
Education
High School -
Indian National Inter College
Ghaziabad, India05-2005
Intermediate -
Mihir Bhoj Boys Inter College
Dadri, India05-2010
Computer Basic Diploma -
Indian Institute of Computer Science
Delhi, India04-2007
Skills
Hardware: HP and Dell desktop/Laptop and local and network printers and All types of Laptop Card Level (L3)
Interests
Hobbies: Hard work and punctual
Declaration
I hereby declared that all the information mentioned above is correct according to best of my knowledge.
Timeline
Laptop & Desktop Repair Engineer
Aforeserve.com Ltd
01.2022 - Current
Laptop Service Engineer
BALAJI INFOTECH
01.2021 - 01.2022
Desktop Support Engineer
AES Cybernetics Pvt Ltd
02.2015 - 08.2018
High School -
Indian National Inter College
Intermediate -
Mihir Bhoj Boys Inter College
Computer Basic Diploma -
Indian Institute of Computer Science