Rabia Sulthana
Hyderabad
Summary
Self-motivated professional with outstanding oral and written communication skills. Experience performing quality assurance analyst and consultative services for customers. Hardworking and reliable Quality Analyst with strong ability in Root Cause Analysis. Highly organized, proactive and punctual with team-oriented mentality. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Quality Assurance Analyst
Accenture Solutions Private Limited
Hyderabad
05.2018 - Current
- Utilized client satisfaction surveys to improve service quality.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Used quality monitoring system to compile and track individual and team performance.
- Trained and led staff on proper QA standards.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Maintained self-study program to enhance QA knowledge and skills.
- Implemented internal auditing practices to create standards and statutory obligation compliance reports.
- Communicated regularly with management to discuss quality trends.
- Conducted internal audits to measure adherence to established QA standards.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
Education
MBA - Human Resources Management
ANWAR UL ULOOM DEGREE COLLEGE
Hyderabad08-2022
Bachelor of Engineering Technology - Electronics And Communication Engineering
Deccan College of Engineering & Technology
Hyderabad, Telangana, India09-2017
Skills
- Documentation and Materials
- Group Presentations
- QA Reporting
- Quality Assurance
- Quality Assurance Controls
- Data Analysis
- Process Implementation
- Root Cause Analysis
- Report Analysis
- Quality Processes
Accomplishments
- Star of the Business - 2018
- Encore Award - 2018
- Zero Defect Awards - 2018
- Top Performer - 2019
- Best SME - 2019
- Ambassador of Safety - 2019
- Star performer - 2020
- Star of the business - 2022
- Best QA - 2023
- Encore Awards - 2023
Languages
Urdu
First Language
English
Proficient (C2)
C2
Timeline
Quality Assurance Analyst
Accenture Solutions Private Limited
05.2018 - Current
MBA - Human Resources Management
ANWAR UL ULOOM DEGREE COLLEGE
Bachelor of Engineering Technology - Electronics And Communication Engineering
Deccan College of Engineering & Technology
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