Rabin Bairagi

• Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
• Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
• Maintained close working relationships with food and beverage director, head chef, and banquet manager.

• Boosted customer satisfaction and service delivery to strengthen customer loyalty.
• Identified and addressed customer complaints to promote satisfaction and loyalty.

• Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
• Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
• Maintained cleanliness of overall dining room.

Enhanced customer dining experiences by ensuring seamless service.

Remained calm and poised when dealing with difficult customers or during busy shifts.

Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.