Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rabindra G

Gurugram

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Senior Customer Support Executive

Sree Vyka Games Pvt Ltd
Hyderabad
08.2024 - 03.2025
  • Assisted customers with inquiries and resolved issues promptly and effectively.
  • Coordinated with technical teams to address product-related concerns for customers.
  • Resolved escalated customer complaints promptly and professionally.
  • Tracked incoming calls, emails and online chats using helpdesk ticketing systems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions
  • Maintaining records of customer interactions, transactions, complaints.
  • Ensured customer satisfaction by providing prompt responses to customer inquiries and complaints

Branch Coordinator

AAA Teleshopping Pvt Ltd
New Delhi
03.2010 - 04.2012
  • Coordinated branch operations to ensure efficient customer service/product delivery.
  • Monitored staff performance and provided feedback to improve productivity.
  • Maintained records of inventory, sales, customers, and other relevant data.
  • Prepared monthly budget forecasts for the branch office expenses.
  • Resolved conflicts between staff members or customers as needed.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Branch Coordinator

Teleone Consumer Product Pvt. Ltd.
New Delhi
04.2009 - 03.2010
  • Monitored staff performance and provided feedback to improve productivity.
  • Organized regular meetings with team members to discuss progress and challenges.
  • Maintained records of inventory, sales, customers, and other relevant data.
  • Analyzed financial reports and identified areas of improvement in operational efficiency.
  • Prepared monthly budget forecasts for the branch office expenses.
  • Coordinate with branch manager regarding product sell and amount collection daily.

Telecaller

Teleone Consumer Product Pvt. Ltd.
New Delhi
08.2008 - 03.2009
  • Assisted customers with product returns or exchanges as needed.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Answered incoming telephone calls to provide products information and services information.
  • Cross selling and upselling of product with existing clients.
  • Maintain the detail till product delivery to Customer.

Education

Bachelor - Computer Application

Berhampur University
Odisha
01.2015

12th -

Sri Bharatpati Maha Vidyalaya
Ganjam, Odisha
01.2006

H.S.C -

Ganjam, Odisha
01.2003

Skills

  • Customer Service
  • Relationship Building
  • Inbound and Outbound Calling
  • Product Sales
  • Sales Closing
  • Order Processing
  • MS Office

Languages

English, Hindi, Odiya, Telugu

Timeline

Senior Customer Support Executive

Sree Vyka Games Pvt Ltd
08.2024 - 03.2025

Branch Coordinator

AAA Teleshopping Pvt Ltd
03.2010 - 04.2012

Branch Coordinator

Teleone Consumer Product Pvt. Ltd.
04.2009 - 03.2010

Telecaller

Teleone Consumer Product Pvt. Ltd.
08.2008 - 03.2009

Bachelor - Computer Application

Berhampur University

12th -

Sri Bharatpati Maha Vidyalaya

H.S.C -

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Rabindra G