Rabnoor Kaur
Summary
Dedicated to empowering clients with financial knowledge and solutions, I currently thrive as a Personal Banker at Barclays. With a passion for delivering personalized service and fostering long-term relationships, I combine expertise in financial products with a commitment to exceeding customer expectations. Eager to leverage my skills in a dynamic environment where client satisfaction is paramount.
Overview
3
3
years of professional experience
Work History
Senior Personal Banker
Barclays
Noida
06.2023 - Current
- Researched customer inquiries and reported findings in a timely manner.
- Conducted account openings and closings for clients.
- Monitored changes in laws related to banking policies and procedures.
- Provided customer service to clients, including answering questions and resolving issues.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
Senior Fraud Analyst
American Express
Gurgaon
03.2022 - 05.2023
- Investigated possible fraudulent transactions by gathering evidence from internal systems and external sources.
- Analyzed and investigated suspicious activity reports to identify potential fraud cases.
- Documented all investigations conducted including steps taken, results obtained and conclusions reached.
- Provided detailed recommendations on how to prevent future frauds in a timely manner.
- Ensured compliance with laws, regulations, guidelines governing banking security practices.
- Developed and implemented strategies for detecting, preventing, and responding to fraud incidents.
Senior Operations Representative
Concentrix
Gurgaon
08.2021 - 12.2022
- Coordinated resources across multiple departments to ensure successful completion of projects within established timeframes.
- Analyzed customer data to identify trends in the market and develop strategies for enhancing customer satisfaction levels.
- Investigated customer complaints regarding product or service delivery issues.
- Analyzed customer feedback data to identify areas of improvement in operations.
- Assessed company operations for compliance with safety standards.
- Determined consumer needs to provide products and services appealing to larger market.
Education
Bachelor of Commerce(Hons.) - Commerce
JIMS Kalkaji
08-2020
High School Diploma -
Apeejay School
Noida04-2017
MBA - Finance
NMIMS Mumbai (Distance)
MumbaiSkills
- Relationship Management
- Attention to Detail
- MS Excel
- Customer Service
- Banking
- Banking operations
- Account Maintenance
- Banking Policies and Procedures
Timeline
Senior Personal Banker
Barclays
06.2023 - Current
Senior Fraud Analyst
American Express
03.2022 - 05.2023
Senior Operations Representative
Concentrix
08.2021 - 12.2022
Bachelor of Commerce(Hons.) - Commerce
JIMS Kalkaji
High School Diploma -
Apeejay School
MBA - Finance
NMIMS Mumbai (Distance)
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