RACHAEL DUBE BORDENET
NOBLESVILLE,IN
Summary
To obtain a challenging position where I can effectively utilize my management skills, sales experience, marketing and customer service skills while contributing to the growth of the company. I possess over 18 years of customer service and retail sales experience accompanied by social work skills and knowledge of helping others to succeed. I have the ability to manage relationships in a fast pace environment while demonstrating persistence and problem solving skills.
Overview
21
21
years of professional experience
Work History
Sales Lead & Stylist
Ann Taylor
04.2024 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Enhanced client relationships through consistent communication and personalized solutions.
Accounts Payable / Payroll Clerk
Automatic Pool Covers, Inc.
06.2022 - 02.2025
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality of employee records and payroll information.
Accounts Receivable Coordinator
Pepsi Cola Company
02.2021 - 06.2022
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
- Expedited payment collection with timely submission of invoices and proactive communication with clients.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
- Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
- Streamlined accounts receivable processes by implementing efficient tracking and reporting systems.
- Increased efficiency by automating routine tasks, such as generating reports and sending reminders for overdue payments.
Deputy Tax Collector
NUECES COUNTY TAX ASSESSOR - COLLECTOR
08.2019 - 10.2020
- Led outreach efforts to inform the public about changes in tax laws, ensuring clear understanding and compliance from all taxpayers.
- Collaborated with legal counsel to address complex tax issues, ensuring proper resolution in accordance with applicable laws.
- Managed a team of tax collectors, ensuring adherence to policies and procedures while maintaining high levels of productivity.
- Conducted examinations of tax returns, claims, collateral requests or potential fraud.
- Processed Titles/Vehicle Registrations
- Established effective communication channels between various departments involved in the tax collection process, promoting seamless collaboration towards common goals.
- Oversaw enforcement actions such as liens or garnishments when necessary, ensuring proper execution according to established guidelines.
Temp Worker
Sterling Personnel
01.2017 - 08.2019
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Worked with several local companies in various roles such as property management, office administration and fraud prevention/detection.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
- Accomplished goals set forth by management teams at various companies within deadline-driven environments as an effective Temp Worker.
Office Manager
Layer One Networks, LLC
09.2011 - 11.2016
- Plan, administer and control budgets for contracts, equipment and supplies
- Monitor the facility to ensure that it remains safe, secure, and well-maintained
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Answer phones, scheduling of employees for onsite / offsite projects and other service calls
- Managed Accounts Receivable / Accounts Payable Daily Bank Deposits End of Month Billing/ Reconciling Multiple Accounts
- Interviewed, on-boarded, developed and oversaw daily activities of clerical and administrative office personnel
- Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources
- Evaluated and identified ineffective workflow processes to devise and implement solutions which achieved greater productivity and personnel performance
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Retail Sales Associate
Sprint Store
11.2003 - 07.2007
- Supervised store management with training of new employees
- Analyzed sales records and daily reports
- Suggested plans for making changes in wireless products and or services per customers' demands
- Assisting senior sales associates and managers in making presentations and proposals for the launching of new products and services
- Completing closing duties such as verifying deposits and printing daily reports
- Scheduled meetings and interacted with clients to meet their needs as well as resolving issues
- Ability to work with hostile customers while providing positive solutions to their needs and services
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments
Education
Diploma -
Mary Carroll High School
Corpus Christi, Texas04.1997
Associate of Arts - Business Administration And Management
Del Mar College
Corpus Christi, Texas05-2000
Skills
- Invoicing and billing
- Microsoft Office
- Outlook
- Expense reporting
- Office 365
- Scheduling
- Training and development
- Time Management
- Detail Oriented
- Inventory control
- Accounts Receivable
- Bookkeeping
- Data entry
- Payroll processing
- Accounts payable
- Quickbooks
- Microsoft Excel proficiency
Timeline
Sales Lead & Stylist
Ann Taylor
04.2024 - Current
Accounts Payable / Payroll Clerk
Automatic Pool Covers, Inc.
06.2022 - 02.2025
Accounts Receivable Coordinator
Pepsi Cola Company
02.2021 - 06.2022
Deputy Tax Collector
NUECES COUNTY TAX ASSESSOR - COLLECTOR
08.2019 - 10.2020
Temp Worker
Sterling Personnel
01.2017 - 08.2019
Office Manager
Layer One Networks, LLC
09.2011 - 11.2016
Retail Sales Associate
Sprint Store
11.2003 - 07.2007
Diploma -
Mary Carroll High School
Associate of Arts - Business Administration And Management
Del Mar College
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