Rachael Zentz
Mishawaka
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Teacher's Aide
Penn-Harris-Madison School
08.2022 - Current
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students' academic and social development through individualized attention.
- Collaborated with educators to create inclusive learning environments for diverse learners.
- Monitored student progress and provided feedback to enhance learning outcomes.
Owner
Coney Express
09.2019 - Current
- Managed daily operations and ensured high-quality customer service standards.
- Developed and implemented marketing strategies to increase brand visibility.
- Oversaw inventory management, optimizing supply chain efficiency and reducing costs.
- Trained and mentored staff on operational procedures and customer engagement techniques.
Waitress
Bonefish Grill
02.2018 - 09.2019
- Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed multiple tables efficiently in fast-paced environment, prioritizing tasks to optimize workflow and service speed.
- Assisted in training new staff on service protocols, enhancing team performance and consistency in customer care.
- Collaborated with kitchen staff to ensure accurate order delivery, reducing errors and improving overall dining experience.
Substitute Teacher, K-5
Penn-Harris-Madison School
08.2012 - 07.2013
- Delivered engaging lessons in diverse subjects, fostering student participation and comprehension.
- Adapted instructional materials to meet varying needs of K-5 students effectively.
- Managed classroom behavior by implementing positive reinforcement strategies.
- Collaborated with teachers to ensure continuity of learning during absences.
Teacher
St.John's Elementary School
08.2007 - 06.2012
- Developed comprehensive lesson plans aligned with curriculum standards.
- Implemented engaging instructional strategies to enhance student participation.
- Assessed student performance and provided timely feedback for improvement.
- Collaborated with parents and staff to support student learning objectives.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Education
Bachelor of Science - Elementary Education
Indiana University, South Bend
South Bend, IN12-2003
High School Diploma -
Penn High School
Mishawaka, IN06-1999
Skills
- Effective communication
- Positive attitude
- Relationship building
- Classroom preparation and maintenance
- Collaborative teamwork
- Calm and patient demeanor
- Classroom support
- Individual student assistance
- Small group and individual assistance
- Serving diverse communities
- Staff management
- Customer engagement
- Business marketing
- Health code compliance
Timeline
Teacher's Aide
Penn-Harris-Madison School
08.2022 - Current
Owner
Coney Express
09.2019 - Current
Waitress
Bonefish Grill
02.2018 - 09.2019
Substitute Teacher, K-5
Penn-Harris-Madison School
08.2012 - 07.2013
Teacher
St.John's Elementary School
08.2007 - 06.2012
Bachelor of Science - Elementary Education
Indiana University, South Bend
High School Diploma -
Penn High School