Rachamalla Venkat Bharath
Analyst
Guntur
Summary
To work with maximum potential in a challenging and dynamic environment, with an opportunity of working with diverse group of people and enhancing professional skills with learning and experience for career growth.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Analyst
HCl Tech
09.2022 - Current
- Accepting walk-up requests from ServiceNow and promptly reaching out to users via Microsoft Teams to address and resolve tickets.
- Application support, patch failures Zscaler, Windows issues, Sap support, Versa
- Managing SAP Accounts for Users
- Resolving P3 and P4 Tickets in Service now
- Supporting to user on received Tickets
- Managing all IT equipment's of all departments of company and support at any point of time based on issue priority
- Perform system software and, Support software's and applications
- Installation, Configuration & troubleshooting problems related to Desktop/Laptop software Application
- Configuration and troubleshooting issues of Outlook
- Windows 10 Azure virtual desktop support and trouble shootings and access to WVD
- Configuration of Outlook and Office 365
- Implementing and utilizing release and change management with ITIL best practices
- Active directory user management like domain ID creations, password resets domain unlocks and Creating and Adding to user in Distribution Lists
- Installing and monitoring business applications
- Resolving IT tickets raised by users and day by day mentoring those tickets until tickets are resolving accordingly
- Managing and Maintaining Assets updating records on regular basis
- Documenting and Maintaining IT tasks of general interest for internal users
- Creating SOP's and MOMs in new Applications Updates
- Major incidents handling and management
Education
Some College (No Degree) - Computer Science And Engineering
NRI Institute of Technology
06.2018 - 05.2022
Intermediate -
Sri Chaitanya Jr College
06.2016 - 04.2018
S.S.C -
Sri Chaitanya Techno School
06.2015 - 04.2016
Skills
Widows 7, Windows 8 & 81, Windows 10 &11 ,V sphere client, Azure Active Directory, Virtual machine, O365 Application support, SAP Support, Zscaler, Network Troubleshooting, Device maintainer and Health checks
undefinedPersonal Information
- Father's Name: Rachamalla Venkata Rangaiah Naidu
- Date of Birth: 04/14/01
- Nationality: Indian
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Analyst
HCl Tech
09.2022 - Current
Some College (No Degree) - Computer Science And Engineering
NRI Institute of Technology
06.2018 - 05.2022
Intermediate -
Sri Chaitanya Jr College
06.2016 - 04.2018
S.S.C -
Sri Chaitanya Techno School
06.2015 - 04.2016
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