RACHANA D

• Designed creative and visually engaging educational materials, including brochures, flyers, banners, and social media graphics, to enhance brand presence and student engagement.
• Provided academic and personal guidance to students, helping them set and achieve educational and career goals through individualized counseling sessions.

Process: 6Degrees

Key Responsibilities:

• Handled customer queries via email for multiple fashion brands including Sassafras, INC.5, Style Union, Style Quotient, and others.
• Managed a high volume of customer interactions daily across email and social media platforms such as Instagram and Facebook.
• Worked on support tickets through the Omni application, and Shopify platform, primarily focused on social media-based customer service.
• Resolved a variety of customer issues including general queries, complaints, and escalations, ensuring prompt and satisfactory resolutions.
• Provided Level 2 (L2) customer support for fashion brands, dealing with more complex concerns.
• Mentored and guided new joiners in the team, supporting their onboarding and skill development.
• Contributed significantly to the success of the pilot batch, helping establish and stabilize the process from the ground up.