Rachana Joshi
Haldwani
Summary
Dynamic professional with extensive experience at Multiverse NV, excelling in customer support and quality analysis. Adept at resolving complex issues and enhancing client satisfaction through effective communication and problem-solving skills. Proficient in AutoCAD and committed to delivering high-quality design solutions while fostering strong client relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Agent
Multiverse NV
Willemstad
05.2024 - Current
- Resolved customer issues in a timely manner.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided detailed information about products and services.
- Responded to customer inquiries via chat.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Quality Analyst
iEnergizer
Noida
03.2022 - 05.2024
- Served as data privacy specialist and quality analyst, addressing GDPR compliance issues.
- Resolved customer concerns related to Right to be Forgotten, Right to Access, and Right to Erasure.
- Utilized tools such as Zendesk, Slack, Veriff, Google Docs, MS Excel, and MS Word.
- Delivered competent customer service while efficiently solving problems.
- Managed customer files and databases to ensure data integrity.
- Trained new employees on customer care procedures to improve operational efficiency.
- Collaborated with team members to enhance client satisfaction and achieve service goals.
2D designer & Client relationship expert
Yshaansi Rachana Architects
Haldwani
05.2021 - 11.2021
- Developed space planning concepts, colour palette selections and textile presentations
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent
- Created professional presentations using Auto-cad to creatively communicate design intent and direction
Education
B.TECH -
NANHI PARI SEEMANT ENGINEERING INSTITUTE
UTTARAKHAND01.2019
Skills
- Good Communication skills
- Willingness to work long hours
- Writing and presenting reports
- Hand drafting and artwork
- Model making skills
- Co-ordination with clients
- Site supervision
- Software knowledge of AutoCAD
- Software knowledge of Sketch up
- Software knowledge of MS Word
- Travelling regularly to building sites
Personal Information
- Date of Birth: 07/01/98
- Nationality: Indian
Languages
- English
- Hindi
Accomplishments
- Participated in the 3rd National Conference on Recent Advances in
Sciences & Technology (NCRAST – 2017) held at N.P.S.E.I, Pithoragarh.
Certification
- Completed 4 week Summer Training on "AUTO CAD" at CADD CENTRE,
HALDWANI. - Completed 4 week Summer Training on "STADD. PRO” at CETPA
INFOTECH PVT. LTD., DEHRADUN. - Completed 4 week Summer Training on "REVIT” at CETPA INFOTECH PVT.
LTD., DEHRADUN. - 30 days Industrial training from Oil and Natural Gas Corporation Limited
(O.N.G.C.), DEHRADUN.
Disclaimer
I, the undersigned, certify that to the best of my knowledge and belief, these data correctly describe my qualifications, my experience, and me.
Timeline
Customer Support Agent
Multiverse NV
05.2024 - Current
Quality Analyst
iEnergizer
03.2022 - 05.2024
2D designer & Client relationship expert
Yshaansi Rachana Architects
05.2021 - 11.2021
B.TECH -
NANHI PARI SEEMANT ENGINEERING INSTITUTE
Similar Profiles
Paulo Da SilvaPaulo Da Silva
Data & AI Coach at MultiverseData & AI Coach at Multiverse
Santosh Kumar PandaSantosh Kumar Panda
Software Developer at Multiverse Technology Pvt. Ltd, MYn AppSoftware Developer at Multiverse Technology Pvt. Ltd, MYn App
Ashish DixitAshish Dixit
Sr. Cloud Engineer at Multiverse Solutions Pvt. Ltd.Sr. Cloud Engineer at Multiverse Solutions Pvt. Ltd.