Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Rachana Khandelwal Sinha

Rachana Khandelwal Sinha

Hyderabad

Summary

Science graduate with 7 years of experience in Data Management and Customer Service across Airlines, Travel, Telecom, and Insurance sectors. Certified in Data Science and Business Analytics, with skills in data analysis, visualization, and deriving business insights. Proficient in handling large datasets and presenting outcomes to support data-driven decisions. Eager to apply data science techniques to solve real-world problems and drive business value.

Overview

7
7
years of professional experience

Work History

Sr. Executive – Insurance Business Development

Aviva Insurance
Gurgaon
07.2009 - 06.2010
  • Creating weekly and monthly dashboards on region wise FA sales,FA queries related to commissions, FA Rewards and Recognition etc
  • Facilitated communication between different departments resulting in improved collaboration among teams.
  • Coordinated cross-functional teams to streamline processes and improve efficiencies.
  • Analyzed business performance data and forecasted business results for upper management.

Sr. Executive – Agency Operations

MetLife Insurance
Gurgaon
07.2008 - 07.2009
  • Responsible for helping agencies on their business goals and designed dashboards that tracked sales performance, commissions, and agency call center metrics. Also prepared weekly executive-level presentations to support decision-making.
  • Analyzed business performance data and forecasted business results for upper management.

24/7 Customer

Executive – Customer Care
Kolkata
09.2007 - 07.2008
  • • Delivered exceptional customer support for UK telecom.
    • Received 3x Star of the Month awards.
    • Contributed data insights for process improvements.

Specialist – Customer Support

IBM Daksh
Gurgaon
04.2005 - 04.2007
  • • Supported US airline customers on bookings and queries.
    • Maintained reports improving resolution times.
    • Consistently ranked top in performance incentives

Accounts & Ticketing Executive

Pashupati Travels
Kolkata
06.2003 - 11.2004
  • Managed international travel bookings
  • Maintained accurate accounts using Tally
  • Reconciled reports and finances.

Education

Post Graduate Program in Data Science & Business Analytics - Data Science

Texas McCombs School of Business
The University Of Texas At Austin
07-2024

Bachelor of Science - Chemistry

Calcutta University
Kolkata
01-2004

Skills

  • Python (NumPy, pandas, scikit-learn, matplotlib, seaborn), SQL, Machine Learning Models
  • KNIME, Tableau, MS Excel
  • Tally
  • Galileo, CMS
  • Dashboarding & Visualization, Business Analysis, Data Reporting and Business forecasting
  • Sales performance tracking
  • Domain Expertise: Insurance and Airlines

Accomplishments

· Adjudicated “Star of the month” for three consecutive months at 24/7 Customer

· Highest incentive stack ranking (Platinum) at IBM Daksh

· NCC 'C' Certificate holder with 'A' Grade

· Held position of Camp Leader in various NCC Camps

· Certificate of competence in CMS- Airline reservation software

· Certificate of competence in Galileo – Airline reservation software

· Graduate in Kathak Dance

· Won various interschool essay writing and debate competitions

· Part of school basketball team

· Part of Republic day parade in New Delhi

Languages

Hindi
First Language
English
Proficient (C2)
C2
Bangali
Intermediate (B1)
B1

Timeline

Sr. Executive – Insurance Business Development

Aviva Insurance
07.2009 - 06.2010

Sr. Executive – Agency Operations

MetLife Insurance
07.2008 - 07.2009

24/7 Customer

Executive – Customer Care
09.2007 - 07.2008

Specialist – Customer Support

IBM Daksh
04.2005 - 04.2007

Accounts & Ticketing Executive

Pashupati Travels
06.2003 - 11.2004

Post Graduate Program in Data Science & Business Analytics - Data Science

Texas McCombs School of Business

Bachelor of Science - Chemistry

Calcutta University

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Rachana Khandelwal Sinha