Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachana R R

Bengaluru

Summary

Seasoned professional with extensive experience in customer service and healthcare management, notably at ACCENTURE. Excelled in complaint handling and CRM software, enhancing customer satisfaction and operational efficiency. Proven track record in mentoring teams and improving workflow processes, demonstrating exceptional leadership and analytical skills. Achieved significant performance-based growth, underscoring a commitment to excellence and continuous improvement.

Overview

9
9
years of professional experience

Work History

CSR

ACCENTURE
Bengaluru
08.2024 - Current
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Processed orders, forms, applications, and requests.
  • Followed up with customers to ensure their satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.

Subject Matter Expert

Omega Healthcare
Bengaluru, India
06.2019 - 12.2023
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collaborated with cross-functional teams to develop innovative solutions, leading to successful project outcomes.
  • Improved workflow efficiency by developing standardized procedures for task management and resource allocation.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Assisted in development of audit plans, identifying key areas of focus and allocating resources appropriately for maximum efficiency.
  • Supported senior auditors in preparation of detailed reports for management, outlining key findings and areas for improvement.

Senior Associate

ACN Healthcare
Bengaluru, India
05.2018 - 06.2019
  • Identified trend lines and share insights with management.
  • Worked on different kind of rejections from clearing house.
  • Contributed in mentoring new joiners in process.
  • Applied learning and utilized web portals to increase productivity for self & team.
  • Received award for identifying trend in process.

AR Executive

SysInformation Healthcare
Mysore, India
10.2015 - 01.2018
  • Was responsible for resolutions on rejections.
  • Gained knowledge and understanding on denials, rejections, and no response claims.
  • Achieved growth as Senior Executive basis performance

Education

High School Diploma -

St Philomena's College
Mysore, India
03-2011

Skills

  • Call center experience
  • Inbound and Outbound Calling
  • Complaint Handling
  • Scheduling
  • Paperwork Processing
  • CRM Software

Timeline

CSR

ACCENTURE
08.2024 - Current

Subject Matter Expert

Omega Healthcare
06.2019 - 12.2023

Senior Associate

ACN Healthcare
05.2018 - 06.2019

AR Executive

SysInformation Healthcare
10.2015 - 01.2018

High School Diploma -

St Philomena's College

Similar Profiles

CREATE PROFILE
Rachana R R