Rachana V
BANGALORE
Summary
To work in a value driven organization that offers strong challenges, improvement of personal values and skills and opportunity to use acquired Management skills thereby contributing towards improved business performance and enhanced customer satisfaction. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
4
4
years of professional experience
Work History
International Patient Relationship Manager
Expert Chikitsa
BANGALORE
11.2023 - 04.2024
- Maintained a database of international patients, tracking their progress and managing communication with them.
- Provided customer service support for international patients by responding to inquiries, resolving issues, and addressing feedback.
- Collaborated with healthcare providers and other departments to ensure the best possible care for international patients.
- Created reports analyzing current trends in the healthcare industry in order to develop new strategies for engaging with international clients.
- Assisted foreign patients with visa applications and provided guidance regarding relevant procedures when necessary.
- Managed relationships with external vendors providing services that are essential for the success of our operations overseas.
Business Development Executive
Lumos Learning India Pvt. Ltd
BANGALORE
03.2021 - 03.2023
- Developed and implemented strategies to increase customer base and revenue growth.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Coordinated with cross-functional teams to ensure effective execution of projects.
- Drafted proposals for potential customers outlining terms of service agreements.
- Monitored progress against goals set by management for each project or initiative undertaken.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Conducted market research and identified potential business opportunities.
Membership Coordinator
Russh Fitness
BANGALORE
01.2020 - 02.2021
- Developed and implemented membership policies and procedures.
- Created detailed reports of membership activity for senior management review.
- Managed the maintenance of member records, including contact information updates.
- Organized monthly events for members and facilitated communication between members and staff.
- Resolved escalated customer service complaints from members in a timely manner.
- Maintained accurate records of all membership transactions using CRM software.
Education
Bachelor of Commerce -
Vijya College
India01-2023
Pre University Course - Commerce
BMS PU College For Women
India01-2020
Secondary School Leaving - Karnataka State board
Websters High School
India01-2018
Skills
- Staff Training and Development
- Administrative and Office Support
- Explaining Policy and Procedures
- Documenting and Recording Information
- Resolving Problems
- Database Search and Data Entry Skills
- Multitasking
- Excellent Communication
- Goal Setting
- Problem-solving abilities
- Punctual and Hardworking
- Self Motivation
- Customer Service
Languages
English
First Language
Telugu
Advanced (C1)
C1
Tamil
Beginner (A1)
A1
Timeline
International Patient Relationship Manager
Expert Chikitsa
11.2023 - 04.2024
Business Development Executive
Lumos Learning India Pvt. Ltd
03.2021 - 03.2023
Membership Coordinator
Russh Fitness
01.2020 - 02.2021
Bachelor of Commerce -
Vijya College
Pre University Course - Commerce
BMS PU College For Women
Secondary School Leaving - Karnataka State board
Websters High School
Similar Profiles
Sunil KumarSunil Kumar
Front Desk Receptionist at Pet ChikitsaFront Desk Receptionist at Pet Chikitsa
Aparna Vikram PatilAparna Vikram Patil
Senior Consultant at Chikitsa - Knee, Spine & MoreSenior Consultant at Chikitsa - Knee, Spine & More
Anil Kumar SinghAnil Kumar Singh
Pharmacist at Sarwajanik Manaw Chikitsa KendraPharmacist at Sarwajanik Manaw Chikitsa Kendra