Rachel Corbett
New Albany
Summary
IT leader specializing in network automation and system integration, driving operational efficiency through effective project management. Strong collaboration across functions enhances team performance. Committed to leveraging PowerShell and ServiceNow expertise to foster innovation as a Network Automation Lead.
Overview
21
21
years of professional experience
Work History
L7 Manager
Accenture
Louisville
04.2025 - Current
- Facilitated IT reinvention through strategic outsourcing of services.
- Participated in rehire and rebadge process for employees aligned with client needs.
- Updated network configuration management database automations to utilize ServiceNow.
- Developed PowerShell-based automations for KY AIM system access requests.
- Applied strong analytical skills to resolve operational challenges effectively.
- Provided constructive feedback to enhance team performance and productivity.
- Completed complex projects on schedule while upholding high-quality standards.
- Delivered automation solutions that reduced major incidents and improved incident resolution times.
Network System Engineer Lead
PPL
Louisville
01.2023 - 04.2025
- Transitioned to automation/monitoring team from network operations team as a formal employee.
- Automated device naming standards for network devices to enhance consistency.
- Restricted CMDB automation process to permit addition of new devices matching naming standards.
- Managed DNS zones and DHCP scopes for clients' networks to ensure operational integrity.
- Collaborated with departments to maintain seamless IT environment functionality.
- Assisted network team in auditing network devices for compliance and optimization.
- Documented system processes according to ITIL standards for clarity and consistency.
- Developed automated scripts to streamline routine monitoring tasks and procedures.
Network System Engineer Lead
LG&E
Louisville
09.2020 - 01.2023
- Led network operations team, supervising three personnel and an intern rotation.
- Forecasted budgets, including labor allocations, to ensure financial efficiency.
- Managed projects and ongoing automation initiatives to enhance team productivity.
- Oversaw DNS zones and DHCP scopes for client networks, ensuring optimal performance.
- Collaborated across departments to maintain seamless IT environment operations.
- Documented system processes in accordance with ITIL standards for consistency.
- Evaluated existing systems, identifying enhancements for performance, scalability, and reliability.
- Designed infrastructure solutions focused on high availability and resilience.
Network System Engineer Senior
LG&E
Louisville
03.2018 - 09.2020
- Automated asset management processes in CMDB using SharePoint and SQL databases.
- Implemented automation for subnet creation in Infoblox DNS/DHCP with extensible attributes.
- Streamlined location creation in Cisco DNA Center and ISE systems through automation.
- Established device naming standards for network devices based on location and type.
- Automated device lifecycle management, integrating CMDB updates with SolarWinds monitoring and Cisco systems.
- Developed Tetration system for network segmentation, including automations to query CMDB for servers.
- Created comprehensive documentation for system configurations and operational procedures.
- Conducted training sessions on system updates and best practices, ensuring compliance with industry standards.
Network System Engineer Contractor
TekSystems
Louisville
03.2017 - 03.2018
- Managed DNS zones and DHCP scopes for clients' networks.
- Collaborated with other departments to ensure smooth operation of the entire IT environment.
- Documented system processes according to ITIL standards.
- Evaluated current systems and identified areas for improvement in terms of performance, scalability and reliability.
- Migrated data from legacy systems onto newer platforms using scripting tools like Powershell or Bash Shell Scripts.
- Researched emerging technologies related to system engineering and provided recommendations accordingly.
- Designed infrastructure solutions with high availability requirements in mind.
- Designed and maintained system documentation for infrastructure technology installation, configuration and troubleshooting.
- Conducted root cause analysis on component failures.
- Directed and supported installation teams during start-up, testing and system commissioning.
IT Representative
Ticketmaster
Louisville
03.2011 - 01.2016
- Built servers per clients' request and specifications. Automated this using Microsoft Orchestrator and VRealize(Orchestrator for VMWARE).
- Automated requests from AIM system using Orchestrator, Powershell, and VRealize to enhance operational efficiency.
- Collaborated with the IT Security team to address identified vulnerabilities and security issues.
- Created and maintained virtual templates for Red Hat and Windows, ensuring server builds were consistently updated with patches and standard software through monthly automated rebuilds in VRealize.
- Monitored server performance to ensure availability of mission critical services.
- Collaborated with other departments to ensure smooth operation of the entire IT environment.
- Diagnosed and troubleshot hardware and software issues on servers.
- Documented system processes according to ITIL standards.
- Tested newly deployed applications and monitored their performance over time.
- Evaluated current systems and identified areas for improvement in terms of performance, scalability and reliability.
- Implemented server virtualization technologies such as Hyper-V, VMware ESXi, Citrix XenServer.
- Migrated data from legacy systems onto newer platforms using scripting tools like Powershell or Bash Shell Scripts.
- Designed infrastructure solutions with high availability requirements in mind.
- Configured server systems for enterprise customers, ensuring alignment with their specific requirements and operational needs.
- Planned for and coordinated upgrades, patching, and maintenance of enterprise server and storage systems.
- Created and published documentation for server-based architecture solutions.
- Designed and maintained system documentation for infrastructure technology installation, configuration and troubleshooting.
- Assisted with developing policies and procedures for installing, configuring and supporting core infrastructure technologies.
- Conducted root cause analysis on component failures.
- Executed implementation and testing of design solutions to address specific requirements.
Instructor
Louisville
03.2005 - 09.2005
- Delivered keyboarding classes levels 1 and 2, covering typing skills, Internet navigation, Microsoft Word usage, and proofreading techniques.
- Monitored student progress through software tracking keystrokes and time spent on assignments.
- Developed grading scale for assignments, syllabus, tests/quizzes, and extra credit opportunities.
Education
Bachelors of Science - Computer Science
Indiana University Southeast
IN12-2003
Skills
- API
- SQL
- Python
- C#
- Powershell
- BMC Bladelogic
- Cherwell
- SCCM
- Cisco DNA Center
- Cisco ISE
- Cisco FMC
- Cisco ASA
- Panorama
- Postman
- VMWARE
- VRealize
- Microsoft Orchestrator
- Infoblox
- SolarWinds
- Cisco Tetration
- Sharepoint
- BMC
- ServiceNow
- BMC
- PagerDuty/Rundeck
- Team leadership
- Change management
- ITIL
- Documentation and reporting
- Data analysis
- Complex Analytical skills
- Customer service
- Cross-functional teamwork
- Collaborative teamwork
- Inventory management
- Active Directory
- Visual Basic/VBA
- C
- ABAP
- Claude AI
- Claude AI
Timeline
L7 Manager
Accenture
04.2025 - Current
Network System Engineer Lead
PPL
01.2023 - 04.2025
Network System Engineer Lead
LG&E
09.2020 - 01.2023
Network System Engineer Senior
LG&E
03.2018 - 09.2020
Network System Engineer Contractor
TekSystems
03.2017 - 03.2018
IT Representative
Ticketmaster
03.2011 - 01.2016
Instructor
03.2005 - 09.2005
Bachelors of Science - Computer Science
Indiana University Southeast