Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rachel Gaston

Fort Wayne

Summary

Dynamic Area Manager with extensive experience at Big Red Liquors, excelling in staff training and development. Proven track record in enhancing customer relations and operational efficiency. Skilled in inventory monitoring and problem-solving, fostering a collaborative environment that drives team performance and achieves company goals.

Overview

9
9
years of professional experience

Work History

Area Manager of Operations

Big Red Liquors Dba Cap N Cork
10.2016 - Current
  • Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
  • Led a team of professionals, fostering a collaborative environment to achieve company goals.
  • Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
  • Traveled to 3-16 locations per week to manage each store and perform reviews of individual managers and employees.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Store Manager

Cap N Cork
04.2020 - 02.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Manager

Cap N Cork
10.2016 - 04.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Associate of Applied Science - Hospitality Administration

Ivy Tech Community College of Indiana
Indianapolis, IN
06-2012

Skills

  • Excellent interpersonal skills
  • Customer relations
  • Staff supervision
  • Problem-solving
  • Time management
  • Attention to detail
  • Organizational skills
  • Multitasking Abilities
  • Staff training/development
  • Inventory monitoring
  • Sales support
  • Recruitment and hiring

Accomplishments

2022 Manager of The Year at Big Red Liquors


Timeline

Store Manager

Cap N Cork
04.2020 - 02.2022

Area Manager of Operations

Big Red Liquors Dba Cap N Cork
10.2016 - Current

Assistant Manager

Cap N Cork
10.2016 - 04.2020

Associate of Applied Science - Hospitality Administration

Ivy Tech Community College of Indiana

Similar Profiles

CREATE PROFILE
Rachel Gaston