Rachel Hamack
Hobart
Summary
Accomplished Pet Care Associate position with a proven track record at Petsmart, enhancing customer satisfaction through personalized animal care and effective communication. Skilled in sanitation protocols and safety standards, I significantly contributed to operational efficiency and client retention. Expert in fostering positive shopping experiences, demonstrating a unique blend of technical and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Pet Care Associate
Petsmart
04.2020 - 08.2024
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Kept animals clean and free of contaminants to promote optimal health.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Merchandise & Inventory Manager
Petsmart
06.2017 - 04.2020
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Analyzed inventory data to identify and address stock discrepancies.
- Created and updated regular inventory reports and records.
- Monitored inventory levels to confirm compliance with company policy.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Developed and maintained knowledgeable and productive team of employees.
Softlines Associate
Target
10.2016 - 06.2017
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
GED -
Anoka Technical College
Anoka, MN05-2011
Skills
- Personalized animal care
- Cleaning procedures
- Sanitation protocols
- Proper chemical handling
- Computer skills
- Safety precautions and measures
- Medication administration
- Pet charting information
- Effective customer communication
- Managing paperwork
Timeline
Pet Care Associate
Petsmart
04.2020 - 08.2024
Merchandise & Inventory Manager
Petsmart
06.2017 - 04.2020
Softlines Associate
Target
10.2016 - 06.2017
GED -
Anoka Technical College
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