Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Johnson

Indianapolis

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Brand and Digital Consultant

Cielo Talent
06.2022 - Current
  • Managed clients' website using CMS platform. Management included optimizing for all devices, copy/image edits, making recommendations for improvements, and creating new pages.
  • Partnered with client engagement team(s) to ensure websites maintained a consistent brand identity.
  • Conducted regular content audits to identify gaps and redundancies of content.
  • Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
  • Utilized analytics and site metrics to determine areas of improvement.
  • Created and scheduled email campaigns to drive more traffic to the clients' website using a CRM.
  • Coordinated with website developers to ensure timely execution of website implementations and bug fixes.
  • Stay up-to-date ono latest digital trends, industry best-practices, and emerging technologies to ensure their websites remain competitive an innovative.
  • Analyze website performance data, such as traffic, conversions, bounce rates, and engagement metrics. Based on findings, provided actionable insights.

Marketing Specialist

Express Steel, Inc
09.2021 - 06.2022
  • Monitored trends in social media, industry, and competitive landscape to create new material.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Monitored social media questions and comments and appropriately responded.
  • Onboarded new team members and coached personnel in marketing tasks.
  • Created customized marketing materials to increase product awareness.
  • Generated reports to support development and implementation of marketing plans.
  • Used various market research tools and techniques to gather, analyze and interpret data.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Created and monitored email campaigns.

Branch Manager

Indiana Bureau Of Motor Vehicles
09.2020 - 09.2021
  • Oversee daily branch operations to ensure quick, quality customer service.
  • Attend weekly manager meetings to communicate policy updates, operational convers, or positive feedback.
  • Conduct weekly team meetings with staff to address policy changes and provide positive feedback.
  • Submit job requisitions to be posted. Follow up on these by vetting applications, performing interviews, and transferring selected candidate information tot HR.
  • Record mail received and contact customer for pick up.
  • Organize a daily list of tasks in order to sustain a manageable office.
  • Manage all funds that are received and/or deposited into safe.

Manager in Training

Indiana Bureau Of Motor Vehicles
02.2020 - 09.2020
  • Support co-managers by responding to staffing shortages and/or customer influx.
  • Oversee daily brand operations by ensuring customer experienced are quick and efficient.
  • Manage funds that are received/deposited in the branch.
  • Organize a daily list of tasks in order to sustain a manageable branch.

Customer Service Representative

Indiana Bureau Of Motor Vehicles
11.2018 - 02.2020
  • Issue motor vehicle, watercraft, or trailer titles and registrations.
  • Issue drivers license, ID card, or learner permits.
  • Handle sensitive personal information with the utmost respect and privacy to ensure customer's security.
  • Help open and close the office daily.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Logistics Dispatcher / Sales Executive

Reliable Source Logistics
06.2017 - 09.2018
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Analyzed customer delivery needs and developed tailored delivery solutions.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Cold-emailed prospective customers.

Education

Bachelor of Science - Business

Indiana University East
Online
05.2026

Skills

  • Brand Strategy
  • Website Building
  • Reporting and Analysis
  • Content Management Software (CMS)
  • Customer Relationship Management (CRM)
  • Performance Tracking
  • Project Management

Timeline

Brand and Digital Consultant

Cielo Talent
06.2022 - Current

Marketing Specialist

Express Steel, Inc
09.2021 - 06.2022

Branch Manager

Indiana Bureau Of Motor Vehicles
09.2020 - 09.2021

Manager in Training

Indiana Bureau Of Motor Vehicles
02.2020 - 09.2020

Customer Service Representative

Indiana Bureau Of Motor Vehicles
11.2018 - 02.2020

Logistics Dispatcher / Sales Executive

Reliable Source Logistics
06.2017 - 09.2018

Bachelor of Science - Business

Indiana University East

Similar Profiles

CREATE PROFILE
Rachel Johnson