Rachel Kidd
MICHIGAN CITY
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Administrative & Public Health Intern
Michigan City Government Leadership Program
Michigan City
05.2024 - 07.2024
- Worked collaboratively with other interns, staff members, and volunteers.
- Created MSDS binders and safety documentation to support regulatory compliance and operational readiness
- Collaborated with team members to develop educational materials for community outreach.
- Attended community meetings to identify public health concerns.
Customer Service Representative
Purdue University Northwest
Westville
07.2023 - 05.2024
- Resolved customer concerns by providing accurate information and guidance.
- Collaborated with team members to enhance service delivery and efficiency.
- Participated in training sessions to improve customer service skills and techniques.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Northwest Health La Porte Hospital
MICHIGAN CITY
08.2020 - 06.2021
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
Education
Bachelor of Science - Health Studies
Purdue University Northwest
Hammond, Indiana12.2025
Skills
- Calendar & Schedule Management
- Confidential Information Handling (Healthcare & Government)
- Document Preparation & Editing
- Data Entry, Reporting & Spreadsheet Management
- Inventory & Records Management
- Microsoft Excel
Projects
- Training & Management Development Project, OBHR 42600, 01/01/25, 05/31/25, Designed a comprehensive employee training and development plan focused on performance improvement, stress reduction, retention strategies, and implementation goals.
- Entrepreneurship & Business Plan Project, BUSM 41100, 08/01/25, 12/31/25, Developed a startup business plan for a child-safety sneaker with embedded tracking technology, including mission statement, financial projections, balance sheet, and data-driven justification.
Volunteer Experience
- Meals on Wheels, Michigan City, IN, Delivered meals to residents
- Northwest Health - La Porte Hospital, La Porte, IN, Patient transport support
- Michigan City Food Pantry, Michigan City, IN, Grocery delivery and community assistance
Timeline
Administrative & Public Health Intern
Michigan City Government Leadership Program
05.2024 - 07.2024
Customer Service Representative
Purdue University Northwest
07.2023 - 05.2024
Customer Service Representative
Northwest Health La Porte Hospital
08.2020 - 06.2021
Bachelor of Science - Health Studies
Purdue University Northwest