Rachel Knight
Ellettsville,IN
Summary
Proven leader and dedicated business owner with a track record of enhancing customer satisfaction and fostering strong relationships, as demonstrated at That's The Rub. Expert in customer service and relations, I excel in creating solutions that exceed expectations. My attention to detail and determination have consistently driven positive outcomes, solidifying a loyal client base and improving operational efficiencies.
Overview
14
14
years of professional experience
Work History
Business Owner
Massage and Bodywork by Rachel
2016.01 - 2022.12
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
Lead Licensed Massage Therapist
That's The Rub
2011.08 - 2015.12
- Strengthened team cohesion by organizing regular staff meetings focused on sharing insights about current industry trends as well as addressing any challenges faced together.
- Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients with specific medical conditions or injuries.
- Consistently received positive feedback from clients regarding treatment effectiveness, leading to repeat bookings and long-term relationships.
- Developed a loyal clientele base by establishing strong rapport with clients and consistently delivering high-quality services.
Lead Licensed Massage Therapist
The Spa of Cool Springs
2010.03 - 2011.07
- Improved overall clinic efficiency by implementing a streamlined client intake process, resulting in reduced wait times and higher customer satisfaction.
- Consistently received positive feedback from clients regarding treatment effectiveness, leading to repeat bookings and long-term relationships.
- Managed inventory of supplies, linens, oils, lotions, ensuring adequate stock levels were maintained while minimizing waste costs.
- Maintained detailed records of client sessions, including treatment notes and progress updates, ensuring accurate documentation for future reference.
- Enhanced client satisfaction by providing tailored massage therapy treatments based on individual needs and preferences.
Customer Service Rep/Cashier
Lowes Hardware
2008.07 - 2011.04
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
Certificate of Completion - Massage Therapy
Utah School of Massage Therapy
Provo, UT10.2009
High School Diploma -
Mountlake Terrace High School
Mountlake Terrace, WA06.2006
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
Timeline
Business Owner
Massage and Bodywork by Rachel
2016.01 - 2022.12
Lead Licensed Massage Therapist
That's The Rub
2011.08 - 2015.12
Lead Licensed Massage Therapist
The Spa of Cool Springs
2010.03 - 2011.07
Customer Service Rep/Cashier
Lowes Hardware
2008.07 - 2011.04
Certificate of Completion - Massage Therapy
Utah School of Massage Therapy
High School Diploma -
Mountlake Terrace High School
Similar Profiles
Lara SchulzLara Schulz
Licensed Massage Therapist at Lara Schulz, Therapeutic Massage & Bodywork, LLCLicensed Massage Therapist at Lara Schulz, Therapeutic Massage & Bodywork, LLC
Melanie ModdermanMelanie Modderman
Certified Massage Therapist, Owner at Melanie's Massage And Bodywork, LLCCertified Massage Therapist, Owner at Melanie's Massage And Bodywork, LLC
Eva TapiaEva Tapia
Esthetician Student at Academy of Massage and BodyworkEsthetician Student at Academy of Massage and Bodywork