Rachel Knight
Ellettsville,IN
Summary
Proven leader and dedicated business owner with a track record of enhancing customer satisfaction and fostering strong relationships, as demonstrated at That's The Rub. Expert in customer service and relations, I excel in creating solutions that exceed expectations. My attention to detail and determination have consistently driven positive outcomes, solidifying a loyal client base and improving operational efficiencies.
Overview
14
14
years of professional experience
Work History
Business Owner
Massage and Bodywork by Rachel
01.2016 - 12.2022
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
Lead Licensed Massage Therapist
That's The Rub
08.2011 - 12.2015
- Strengthened team cohesion by organizing regular staff meetings focused on sharing insights about current industry trends as well as addressing any challenges faced together.
- Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients with specific medical conditions or injuries.
- Consistently received positive feedback from clients regarding treatment effectiveness, leading to repeat bookings and long-term relationships.
- Developed a loyal clientele base by establishing strong rapport with clients and consistently delivering high-quality services.
Lead Licensed Massage Therapist
The Spa of Cool Springs
03.2010 - 07.2011
- Improved overall clinic efficiency by implementing a streamlined client intake process, resulting in reduced wait times and higher customer satisfaction.
- Consistently received positive feedback from clients regarding treatment effectiveness, leading to repeat bookings and long-term relationships.
- Managed inventory of supplies, linens, oils, lotions, ensuring adequate stock levels were maintained while minimizing waste costs.
- Maintained detailed records of client sessions, including treatment notes and progress updates, ensuring accurate documentation for future reference.
- Enhanced client satisfaction by providing tailored massage therapy treatments based on individual needs and preferences.
Customer Service Rep/Cashier
Lowes Hardware
07.2008 - 04.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
Certificate of Completion - Massage Therapy
Utah School of Massage Therapy
Provo, UT10.2009
High School Diploma -
Mountlake Terrace High School
Mountlake Terrace, WA06.2006
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
Timeline
Business Owner
Massage and Bodywork by Rachel
01.2016 - 12.2022
Lead Licensed Massage Therapist
That's The Rub
08.2011 - 12.2015
Lead Licensed Massage Therapist
The Spa of Cool Springs
03.2010 - 07.2011
Customer Service Rep/Cashier
Lowes Hardware
07.2008 - 04.2011
Certificate of Completion - Massage Therapy
Utah School of Massage Therapy
High School Diploma -
Mountlake Terrace High School
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