Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Layton

Plainfield

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Shift Lead

Dunkin' Donuts
06.2020 - 08.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.

Team Leader

MD Logistics
11.2022 - 03.2023
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Education

North Harrison High School
Ramsey, IN

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Team motivation
  • Conflict Resolution
  • Workplace Safety
  • Positive Attitude
  • Cash Handling
  • Microsoft Office knowledge

Timeline

Team Leader

MD Logistics
11.2022 - 03.2023

Shift Lead

Dunkin' Donuts
06.2020 - 08.2023

North Harrison High School

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Rachel Layton