Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Travel
Travel
Generic

Rachel Maben

Customer Success & Sales Development Manager (Inside Sales)
Bangalore

Summary

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Inside Sales and Revenue Generation expertise, including competitive offerings, pricing and market positioning. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

14
14
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Customer Success & Sales Development Manager

NetZealous LLC
Bangalore
05.2016 - 04.2022
  • Achieving growth and hitting sales targets by successfully managing the sales team. Experience in International Inside Sales for US&Canada.
  • Conversion of Leads from B2C to B2B.
  • Individual contribution of USD 30000 Revenue /Quarter and monitored metrics and developed actionable insights to improve efficiency and performance of the Team with consistent Revenue of the Team.
  • Facilitated penetration of key accounts via strategic planning initiatives.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Created customer support strategies to increase customer retention.
  • Measuring Key Performance Indicators through the following: Increase Lifetime Value (LTV) of the customers (by upsells, cross sells etc.)
  • · Present sales, revenue and expenses reports and realistic forecasts to the management team.
  • · Ensure that the sales department works cross functionally with executives from other departments such as Business development and Event Management team to craft the best experience for the customer.
  • For example, they collaborate with Business development team to generate new lead sources and emerging trends. Similarly, with Event Management to plan webinars and learning sessions.
  • · Coach the team members to use the sticky features as it will lead to the customers achieving their goals faster and also increase Webinars registration.
  • · Assess the strengths and weaknesses of the sales team and manage the daily workflow hitch free.
  • · Constantly ensuring every user is getting the most from our platform.
  • · Developing customer relationships through the training session that promotes retention and loyalty.
  • · Works diligently on customer renewals which keeps the recurring revenue recurring.

Analyst, HR Shared Services

Accenture
Bangalore
02.2008 - 01.2016
  • Worked with multiple Clients like Best Buy, Thomas Cook, Learning&Development as Analyst in assisting Customers, with Employee relation and Payroll related enquiries.Discovered root causes of problems and identified appropriate solutions.
  • Identified inconsistent and incongruent processes, policies and practices to prevent and mitigate HR risks and compliance issues.
  • Optimized core processes to improve business performance and operational agility.
  • Worked with key client accounts to keep learning plan aligned with changing strategies and business goals.
  • · Provided blended interactive and highly engaging learning environment that is tailored to the Organization need.
  • Promoted to Subject Matter Expert in 2012.

Education

Bachelor of Commerce - Commerce

Christ University
Bangalore
06.2013 - 06.2016

Skills

Customer acquisition

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Accomplishments

  • Collaborated with team of 4 in transforming Customer Service Team to Sales Development.
  • Achieved Revenue of USD 1,60,000 Quarterly in the team by introducing Upselling and Cross Selling, Email Campaigns and converting B2C leads to B2B.
  • Supervised team 4 staff members.
  • Awarded Best Employee year on year for Highest Revenue Generation.
  • Introduced Pipeline Revenue Tracking method across the team.
  • Achieved appreciation from clients by introducing Training and Implementation of current Industry knowledge of FDA, HR and Healthcare industries in the team which was helpful in assisting customers to purchase the training as per expert advice.

Interests

Travel

Timeline

Customer Success & Sales Development Manager

NetZealous LLC
05.2016 - 04.2022

Bachelor of Commerce - Commerce

Christ University
06.2013 - 06.2016

Analyst, HR Shared Services

Accenture
02.2008 - 01.2016

Travel

I like exploring new places and visited Countries Like Dubai, Brazil, Sri Lanka. The Experience of the Lifestyle, food and meeting people makes it even more interesting for me to visit new Cities in India and Abroad.

Travel

I like exploring new places and visited Countries Like Dubai, Brazil, Sri Lanka. The Experience of the Lifestyle, food and meeting people makes it even more interesting for me to visit new Cities in India and Abroad.

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Rachel MabenCustomer Success & Sales Development Manager (Inside Sales)