Rachel Maben
Bangalore
Summary
Driven Customer Success Manager with a proven record in enhancing customer experience and fostering strong relationships. Skilled in leveraging CRM tools to manage accounts, forecast growth, and track customer interactions.
Proven track record of developing and implementing strategic sales plans to penetrate new markets and maximize revenue opportunities for E-Commerce and Healthcare companies.
I have solid experience and skills in Sales for E-Commerce and Healthcare, (USA, CAN, Market with proven track record.
Overview
17
17
years of professional experience
Work History
Customer Success Manager
Bikham
Bangalore
12.2023 - Current
- Established strong relationships with clients through regular communication and follow-up activities.
- Onboarding new clients.
- Management of key accounts.
- Attending Inbound calls, Zoom Meetings, email, queries or concerns.
- Handling refunds and complaint-related cases.
- Ensure best service and appropriate approach to all clients real time basis.
- Built and maintained strong relationships with clients, providing personalized service and addressing their needs and concerns.
- Identified new business opportunities and developed strategic sales initiatives to drive revenue growth.
- Collaborated with internal teams to develop customized solutions for clients and ensure seamless delivery of products and services.
Manager Sales
NetZealous LLC
Bangalore
05.2016 - 04.2022
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Identified and developed new markets for products or services.
- Managed daily operations of the sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Consistently exceeded sales targets through effective prospecting, negotiation, and closing techniques.
- Built and maintained strong relationships with clients, providing personalized service and addressing their needs and concerns.
- Identified new business opportunities and developed strategic sales initiatives to drive revenue growth.
- Collaborated with internal teams to develop customized solutions for clients and ensure seamless delivery of products and services.
Analyst
Accenture
Bangalore
01.2008 - 01.2016
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Assessed company operations for compliance with safety standards.
- Maintained positive working relationship with fellow staff and management.
Education
MBA - Human Resources Development
C V Raman University
Bangalore01-2014
Bachelor of Commerce - Commerce
Christ University
Bangalore04-2006
Skills
- Microsoft Office - (Microsoft Word, Excel, PowerPoint, Outlook)
- CRM Software
- Customer Account Management
- Supervision and leadership
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Customer Relations
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Health Information
Age: - 40
Gender: - Female
Medical History: - None
References
References available upon request.
Timeline
Customer Success Manager
Bikham
12.2023 - Current
Manager Sales
NetZealous LLC
05.2016 - 04.2022
Analyst
Accenture
01.2008 - 01.2016
MBA - Human Resources Development
C V Raman University
Bachelor of Commerce - Commerce
Christ University
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