Rachel McCord
Boonville
Summary
Experienced office management professional with a proven ability to handle administrative functions and cultivate a productive work environment, regardless of team size. Dedication to teamwork and achieving success is the driving force for me, as is the passion for helping fellow employees refine their skills. I believe in the power of a positive mindset, I am passionate about hiring, developing, and training new employees by leveraging their individual strengths.
Overview
14
14
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
Assistant Lease Administrator
Shoe Carnival
08.2025 - Current
- Coordinate tenant communications, addressing inquiries and resolving issues promptly.
- Streamlined lease administration processes, enhancing efficiency in document management systems.
- Conduct regular audits of lease agreements to ensure accuracy and compliance with regulations.
- Process reconciliation debits and credits
- Work with different landlords for over 400 Shoe Carnival stores, keeping up with ledgers and account balances
Assistant Property Manager
Ashley Pointe Apartments Of Evansville
08.2024 - 08.2025
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in contractors, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, parking, pet issues
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
Assistant Property Manager
The Timbers Apartments
03.2015 - 07.2023
- Managed a staff of 13-15 depending on the season
- Oversaw recruitment and termination processes.
- Recruited & onboarding of new employees, dealt with wages/benefits, as well as trained and developed new hires
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Worked with maintenance supervisor to resolve maintenance issues promptly, ensuring tenant satisfaction
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
Co-Manager
Forever 21
04.2012 - 03.2015
- Spearheaded store launch, recruited dynamic team, driving sales growth through innovative strategies
- Responsible for all employee relations
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Led by example to inspire a passionate team, achieving sales targets through exceptional leadership
Education
Associates Degree - Business Admin and Management
University of Southern Indiana
Evansville, INSkills
- Leadership
- Employee Relations, Onboarding, and Training
- Payroll
- Employee Development
- Conflict Resolution
- Accounts Receivable
Certification
CAM- Certified Apartment Manager in Indiana
- Certified Apartment Manager (CAM) - National Apartment Association Education Institute.
References
- Natalie Foley, natalie.lichtefeld@yahoo.com, 812-797-4039
- Morgan Sipes, morgangraham756@gmail.com, 270-454-4238
- Thara Lowe, jadablu@yahoo.com, 812-431-0838
Skills
- Conflict Resolution
- Accounts Receivable
- Conflict Resolution
- Accounts Receivable
- Conflict Resolution
- Accounts Receivable
- Conflict Resolution
- Accounts Receivable
- Conflict Resolution
- Accounts Receivable
- Conflict Resolution
- Accounts Receivable
Timeline
Assistant Lease Administrator
Shoe Carnival
08.2025 - Current
Assistant Property Manager
Ashley Pointe Apartments Of Evansville
08.2024 - 08.2025
Assistant Property Manager
The Timbers Apartments
03.2015 - 07.2023
Co-Manager
Forever 21
04.2012 - 03.2015
Associates Degree - Business Admin and Management
University of Southern Indiana