Rachel Miranda
Mumbai
Summary
Client Services Manager providing leadership and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees.
Overview
7
7
years of professional experience
Work History
Client Engagement Manager
UpGrad Rekrut India
Mumbai
07.2021 - Current
- Account Planning : building a comprehensive account plan, which details key relationships required, the opportunities and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed
- Business Development : responsible for building and managing a portfolio, driving revenues within the assigned Account or the portfolio of Accounts, by being the owner of the entire Opportunity
- Management cycle
- That involves identifying business opportunities, selling, service delivery, and negotiations
- Client Delivery : Work closely with the delivery teams to ensure that the team understands the customer requirements, and is aligned
- Negotiation and On-boarding : Coordinate with the consultants to ensure fitment with the client needs; negotiate the rates or salaries; and ensure on-boarding, as per customer requirements
- Responsible for handling complete recruitment life cycle for high-end or niche requirements from the client
- Thoroughly understand and work on the requirements of the client and guiding the team to work
- Analyzing, Screening, & Submitting consultant profiles as per client requirements
- Conduct initial screenings, reference checks, negotiate pay rate, relocation, coordinate client interviews and work with the Account Managers to close the position
- Responsible for maintaining and communicating candidate follow-up and status update on a regular basis.
Sales and Marketing Associate
NSEIT India
01.2019 - 01.2021
- Generate new leads and accounts for self and entire team of 6 members
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g
- Quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- Generate new leads and accounts for self and entire team of 6 members
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g
- Quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed.
Administrator and EA
Anlage Infotech India Pvt Ltd
01.2017 - 01.2019
- Maintaining records of documents
- Assisting MD with his day to day activities
- Letter Writing, Report Making, preparing Minutes of Meetings
- Managing calendar, travel management
- Handling all Secretarial works, coordinating between the Staff and the Management
- Managing all secretarial works, telephone, organizing trips, tours, and official parties
- Managing SEEPZ related formalities/duties including regards to security, accounts and customs department
- Managing Calendar
- Secretarial activities
- Calendar management
- Travel Management
- Administration manager
- Handling Office administration
- Project coordination
- Meeting arrangement
- Organizing and managing onsite and offsite gatherings/activities
- Interdepartmental coordination
- Screening Of Phone calls
- Managing housekeeping staff and other administrative vendors
- Screening, Prioritizing, responding & redirecting incoming emails
- Making Presentation
- Handling Social Accounts.
Administrator/Assistant
Accordia Training and Development Malaysia
01.2011 - 01.2012
- Answer and direct phone calls
- Organize and schedule meetings and appointments
- Maintain contact lists and clients database
- Produce and distribute correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Manage/Update website and social media pages
- Order office supplies
- Book travel arrangements
- Provide general support to visitors
External Audit Intern/Assistant
Global Taxation and Accounting Malaysia
01.2009 - 01.2010
- Collating, checking and analyzing spreadsheet data and Income/Expense vouchers
- Examining company accounts
- Checking if the financial reports and records are accurate and reliable
- Identifying if and where processes are not working as they should and advising on changesto be made.
Education
Diploma - Accountancy
SEGI University
2012
Commerce
MAZ International School
Malaysia2006
Secondary School Certificate - undefined
St. Aloysius High School
2005
Skills
- Strong Work Ethic
- Positive attitude
- Excellent Communication skills
- Team oriented but also good at working individually
- Great Interpersonal Skills
- Computer/Internet Savvy
- Account Acquisition
- Interdepartmental Collaboration
- Salesforce Software
- Cold Calling
- Sales Targeting
- Customer Billing
- Account Servicing
- Contract Management
- Lead Generation
Timeline
Client Engagement Manager
UpGrad Rekrut India
07.2021 - Current
Sales and Marketing Associate
NSEIT India
01.2019 - 01.2021
Administrator and EA
Anlage Infotech India Pvt Ltd
01.2017 - 01.2019
Administrator/Assistant
Accordia Training and Development Malaysia
01.2011 - 01.2012
External Audit Intern/Assistant
Global Taxation and Accounting Malaysia
01.2009 - 01.2010
Diploma - Accountancy
SEGI University
Commerce
MAZ International School
Secondary School Certificate - undefined
St. Aloysius High School
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