Rachel Otte
Columbus
Summary
Dedicated special education professional with a focus on individualized support and effective communication. Committed to enhancing learning experiences and fostering student success.
Overview
11
11
years of professional experience
Work History
Speical Education TA
BCSC
Columbus
10.2019 - 03.2026
- Worked one-on-one with special needs students to help navigate through school challenges.
- Provided individualized attention and guidance to enhance learning for students with special needs.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Tutored students one-on-one and in small groups to strengthen understanding of key learning concepts.
- Implemented educational programs to enhance learning experiences.
- Assisted teachers in preparing instructional materials and classroom activities.
- Supervised student behavior during lessons and recreational activities.
- Supervised children and participated with children in activities.
- Facilitated communication with parents to keep them informed about student progress and address concerns.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Collaborated with staff to develop lesson plans and teaching strategies.
- Participated in professional development workshops to improve instructional support skills.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Customer Service Representative
EYB Promotions
Columbus
02.2017 - 08.2019
- Assisted customers with inquiries and resolved issues effectively.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer issues with knowledgeable and friendly service, resulting in increased customer satisfaction.
- Managed escalated complaints with professionalism and empathy, ensuring a positive resolution for the customer.
- Answered customer inquiries, delivering accurate information on products and services to enhance understanding.
- Provided product information and recommendations to enhance customer experience.
- Maintained accurate records of customer interactions and transactions.
- Managed customer accounts and processed orders using company software.
- Streamlined communication between customers and technical support teams.
- Completed day-to-day duties accurately and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Production Worker
BRADFORD SOAPS
Columbus
01.2015 - 01.2017
- Operated machinery to efficiently produce high-quality soap products.
- Monitored production line operations for consistency and efficiency.
- Collaborated with team members to consistently achieve daily production targets.
- Inspected raw materials for quality before processing.
- Inspected product quality to ensure compliance with packaging standards.
- Identified defective parts or components and removed them from production line.
- Packaged finished products for distribution and shipment.
- Maintained cleanliness and organization in production areas.
- Cleaned up work area at end of shift to maintain safe working environment.
- Assisted in setting up production lines for manufacturing processes.
- Assisted in training new employees on equipment operation.
- Communicated with team members regarding tasks assigned during shift.
- Followed safety protocols to ensure a safe working environment.
- Reported any issues to supervisor immediately for resolution.
Education
High School Diploma -
Seymour High School
Seymour, IN06-2005
Skills
- Individualized instruction
- Learning assessments
- Program development
- Classroom management
- Material preparation
- Student engagement strategies
Timeline
Speical Education TA
BCSC
10.2019 - 03.2026
Customer Service Representative
EYB Promotions
02.2017 - 08.2019
Production Worker
BRADFORD SOAPS
01.2015 - 01.2017
High School Diploma -
Seymour High School