Rachel Peters
Greenfield
Summary
Dynamic and results-driven professional with extensive experience at Sam's Club, excelling in warehouse operations and customer service. Proven ability to enhance inventory management and improve team performance through effective leadership and collaboration. Skilled in forklift operation and committed to maintaining a safe work environment, fostering a culture of teamwork and reliability.
Experienced with inventory management and stockroom organization. Utilizes efficient processes to support operational goals. Knowledge of teamwork and adaptability in dynamic environments.
Reliable Warehouse Assistant with 29 years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety, and timely issue resolution.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Backroom Associate
Sam's Club
Greenwood, IN
06.1996 - Current
- Received incoming merchandise and stored in correct stock locations.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Maintained orderly stockroom for ease of retrieval.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
- Enhanced inventory management by efficiently organizing and maintaining backroom storage areas.
- Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom area.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Supported loss prevention efforts by adhering to strict security protocols during all backroom operations.
- Coordinated closely with other departments to ensure stock levels met demand during high-sales periods.
- Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
- Prepared products for promotional displays or special events following visual merchandising guidelines provided by store management.
- Improved customer satisfaction rates by promptly responding to inquiries regarding product availability or location within the store.
- Verified safe and secure storage of merchandise and supplies.
- Adhered to safety regulations and practiced safe work habits.
- Followed proper procedures for item receipt, storage and inventory control.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Developed and maintained successful working relationships with colleagues.
- Conducted periodic audits to verify inventory accuracy.
- Increased productivity by implementing effective organization systems in the backroom, allowing for easier retrieval of products.
- Provided backup support to sales floor staff when necessary, offering a seamless shopping experience for customers.
- Maintained a clean and safe work environment, complying with all company policies, procedures, and safety regulations.
- Performed routine maintenance checks on warehouse equipment, identifying any necessary repairs or replacements needed for optimal functioning.
- Aided in meeting delivery deadlines with timely processing of inbound shipments, ensuring minimal delays in product distribution.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Greeted store customers and discussed needs.
- Managed timely and effective replacement of damaged or missing products.
- Stocked shelves to match planogram images and instructions.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Supervised and trained new staff in performing census.
- Pre-assembled containers to be easily selected by packing associates.
- Recorded daily activities for inventory control.
- Maintained store assets with effective loss prevention strategies.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Followed orders precisely for correct items, sizes and quantities.
- Stocked designated items on shelves, end caps and displays.
- Safely and securely loaded items to prevent damage during transport.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Greeted customers and directed to requested products.
- Transported merchandise pallets to move in warehouse.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Prepared and checked outbound shipments for accuracy.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Created and enforced detailed organization processes to increase quality and service standards.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Updated merchandise pricing to match new values and special promotional rates.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Located needed merchandise in inventory using Walmart software and placed on skids for transport to shelves.
- Planned and scheduled projects and directly performed installations.
Team Leader
Sam's Club
Greenwood, IN
06.1996 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
No Degree - Nursing
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Customer service
- Receiving experience
- Loading and unloading
- Order picking
- Product sorting
- Pallet jack handling
- Heavy lifting
- Warehouse operations
- Stock organization
- Merchandise pick-up procedures
- Shipment preparation
- Product merchandising
- Shipment processing
- Return processing expertise
- Pick-up policies
- Storeroom organization
- Sales floor replenishment
- Delivery processing
- Return processing
- Vendor engagement
- Promotional display building
- Merchandising assistance
- Barcode scanning
- Stockroom arrangements
- Pallet staging
- Teamwork
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Time management
- Dependable and reliable
- Problem-solving abilities
- Attention to detail
- Cleaning and sanitizing
- Warehouse safety
- Multitasking
- Motivated team player
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Shipping and receiving
- Active listening
- Effective communication
- Customer relationships
- Adaptability and flexibility
- Decision-making
- Verbal and written communication
- Product packaging
- Stocking
- Cleaning procedures
- Recordkeeping and documentation
- Relationship building
- Team coordination
- Packing and shipping
- Pallet jack operation
- Product picking
- Stocking and replenishing
- Order tracking
- Merchandise stocking
- Team building
- Organization and categorization
- Data entry
- Work area maintenance
- Cash register operations
- Forklift operation
- Inventory counting
- Task prioritization
- Material handling equipment
- Equipment operation
- Self motivation
- Product knowledge
- Exceptional time management skills
- Interpersonal skills
- Analytical thinking
- Storage organization
- Stock rotation
- Shelving of products
- Product restocking
- Product organization
- Goal setting
- Professionalism
- Shipping procedures
- Product inspection
- Mentoring and training
- Safety processes and procedures
- Order filling
- Pallet arrangement
- Quality control
- Staff training
- Record keeping
- Payment processing
Accomplishments
- Supervised team of 20 staff members.
Certification
- forklift License - yearly
- scissor lift License - yearly
Associate of the Year
I was nominated and voted as our Club's Associate of the Year. I accomplished this hard work and perseverance. I always try to go above and beyond when completing any tasks.
Timeline
Backroom Associate
Sam's Club
06.1996 - Current
Team Leader
Sam's Club
06.1996 - Current
No Degree - Nursing
Ivy Tech Community College of Indiana