Rachel Saenz
Gary
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Support Service Manager
City Of Gary
Gary, IN
08.2021 - Current
- Responsible for inter-department and outgoing documents.
- Assist the Fire Chief, Deputy Chief, and Chief of Operations with departments daily administrative duties.
- Communicate with the Division Chief regarding daily logs and reports.
- Manage timekeeping documents.
- Assist with payroll as needed.
- Complete Service Records.
- Process documents and various reports to the proper department heads as needed.
- Create and distribute memorandum or letters to employees and department heads.
- Create and update spreadsheets regarding Special Events and Open Air Permits.
- Assist community with coordinating special events and the fire department involvement.
- Prepare documents and correspondence for government entities, law firms, and citizens fo Gary in a timely fashion.
- Handle record request from attorneys and residents for EMS and Fire Reports.
- Assist EMS in ambulance billing.
- Set up appointments with residents to have firefighters install smoke alarms.
- Create Minutes for Chief Staff meetings.
- Handle requests for new business and annual fire inspections through Open Gove in coordination with Zoning Department.
- Other duties as assigned.
Scheduler/Front Desk Coordinator
Bone And Joint Specialists
Merrillville, IN
01.2016 - 05.2020
- Answered incoming calls.
- Scheduled appointments for 6 Orthopedic Physicians for all clinic sights.
- Administered referrals for new patients for other physicians.
- Verified insurance.
- Appointments made through company computer system.
- Scanned all documents.
- Faxed documents when requested.
- Prepared clinic for Physicians.
- Check in & check out patients.
- Collect co-payments.
Bilingual Sales Associate
The Rooom Place
Merrillville, IN
11.2014 - 01.2016
- Proactively acknowledge, greet, and assist customers.
- Provide accurate product information.
- Serve multiple customers, discovered their needs, and made recommendations to generate sales.
- Maintain working knowledge of store's policies and procedures.
- Organize and cleaned store during downtime.
- Addressed loss prevention issues immediately.
- Built and maintained internal and external customer satisfaction.
- Meet and exceed sales goals.
Bilingual Customer Service Representative
ComEd
Oakbrook Terrace, IL
01.2004 - 02.2007
- Answered all incoming calls in high volume calling center.
- Assisted with customer inquiries: billing and connecting/disconnecting service.
- Issued orders for Demolition.
- Setup service for Commerical & Residential services.
- Setup Budget Billing on accounts.
OB Technician/Unit Tech
St. James Hospital
Chicago Heights, IL
06.2000 - 04.2003
- Setup delivery table and assisted nurse and doctor with delivery.
- Collected placenta and cord blood.
- Drew blood from post-partum mothers and retrieved vitals.
- Assisted in the Nursery Department.
- Setup chart for patients.
- Administered all doctor orders to company database.
- Logged all mother and baby information.
- Answered all incoming calls.
Education
Associate of Arts - Nursing
Prairie State College
Chicago Heights, IL06.2002
Skills
- Organizational Skills: Ability to manage multiple tasks and priorities efficiently
- Communication Skills: Strong verbal and written communication abilities
- Time Management: Proficiency in managing time effectively to meet deadlines
- Attention to Detail: Keen eye for detail to ensure accuracy in tasks
- Microsoft Office Suite: Proficiency in Word, Excel, and Outlook
- Data Entry: Accurate and efficient data entry skills
Languages
Spanish
Native or Bilingual
Timeline
Support Service Manager
City Of Gary
08.2021 - Current
Scheduler/Front Desk Coordinator
Bone And Joint Specialists
01.2016 - 05.2020
Bilingual Sales Associate
The Rooom Place
11.2014 - 01.2016
Bilingual Customer Service Representative
ComEd
01.2004 - 02.2007
OB Technician/Unit Tech
St. James Hospital
06.2000 - 04.2003
Associate of Arts - Nursing
Prairie State College