Rachel Saenz
Gary
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Support Service Manager
City Of Gary
08.2021 - Current
- Responsible for inter-department and outgoing documents.
- Assist the Fire Chief, Deputy Chief, and Chief of Operations with departments daily administrative duties.
- Communicate with the Division Chief regarding daily logs and reports.
- Manage timekeeping documents.
- Assist with payroll as needed.
- Complete Service Records.
- Process documents and various reports to the proper department heads as needed.
- Create and distribute memorandum or letters to employees and department heads.
- Create and update spreadsheets regarding Special Events and Open Air Permits.
- Assist community with coordinating special events and the fire department involvement.
- Prepare documents and correspondence for government entities, law firms, and citizens fo Gary in a timely fashion.
- Handle record request from attorneys and residents for EMS and Fire Reports.
- Assist EMS in ambulance billing.
- Set up appointments with residents to have firefighters install smoke alarms.
- Create Minutes for Chief Staff meetings.
- Handle requests for new business and annual fire inspections through Open Gove in coordination with Zoning Department.
- Other duties as assigned.
Scheduler/Front Desk Coordinator
Bone And Joint Specialists
01.2016 - 05.2020
- Answered incoming calls.
- Scheduled appointments for 6 Orthopedic Physicians for all clinic sights.
- Administered referrals for new patients for other physicians.
- Verified insurance.
- Appointments made through company computer system.
- Scanned all documents.
- Faxed documents when requested.
- Prepared clinic for Physicians.
- Check in & check out patients.
- Collect co-payments.
Bilingual Sales Associate
The Rooom Place
11.2014 - 01.2016
- Proactively acknowledge, greet, and assist customers.
- Provide accurate product information.
- Serve multiple customers, discovered their needs, and made recommendations to generate sales.
- Maintain working knowledge of store's policies and procedures.
- Organize and cleaned store during downtime.
- Addressed loss prevention issues immediately.
- Built and maintained internal and external customer satisfaction.
- Meet and exceed sales goals.
Bilingual Customer Service Representative
ComEd
01.2004 - 02.2007
- Answered all incoming calls in high volume calling center.
- Assisted with customer inquiries: billing and connecting/disconnecting service.
- Issued orders for Demolition.
- Setup service for Commerical & Residential services.
- Setup Budget Billing on accounts.
OB Technician/Unit Tech
St. James Hospital
06.2000 - 04.2003
- Setup delivery table and assisted nurse and doctor with delivery.
- Collected placenta and cord blood.
- Drew blood from post-partum mothers and retrieved vitals.
- Assisted in the Nursery Department.
- Setup chart for patients.
- Administered all doctor orders to company database.
- Logged all mother and baby information.
- Answered all incoming calls.
Education
Associate of Arts - Nursing
Prairie State College
Chicago Heights, IL06.2002
Skills
- Organizational Skills: Ability to manage multiple tasks and priorities efficiently
- Communication Skills: Strong verbal and written communication abilities
- Time Management: Proficiency in managing time effectively to meet deadlines
- Attention to Detail: Keen eye for detail to ensure accuracy in tasks
- Microsoft Office Suite: Proficiency in Word, Excel, and Outlook
- Data Entry: Accurate and efficient data entry skills
Languages
Spanish
Native or Bilingual
Timeline
Support Service Manager
City Of Gary
08.2021 - Current
Scheduler/Front Desk Coordinator
Bone And Joint Specialists
01.2016 - 05.2020
Bilingual Sales Associate
The Rooom Place
11.2014 - 01.2016
Bilingual Customer Service Representative
ComEd
01.2004 - 02.2007
OB Technician/Unit Tech
St. James Hospital
06.2000 - 04.2003
Associate of Arts - Nursing
Prairie State College
Similar Profiles
Nina (Johnson) TracyNina (Johnson) Tracy
Executive Assistant to the Deputy Mayor at City Of GaryExecutive Assistant to the Deputy Mayor at City Of Gary
Mary HudsonMary Hudson
Deputy Clerk at City Of GaryDeputy Clerk at City Of Gary
Raven HallRaven Hall
Public Works Deputy Director at City Of GaryPublic Works Deputy Director at City Of Gary
Julian DardenJulian Darden
Senior Benefit Advisor at One Digital Advanced HealthSenior Benefit Advisor at One Digital Advanced Health
Marcia HolmesMarcia Holmes
Bartender/ Server at Prime SteakhouseBartender/ Server at Prime Steakhouse