Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Wilsie

Mishawaka

Summary

Dynamic and dedicated professional with a strong background in customer service and food handling safety, honed at Tanglewood Trace. Proven ability to enhance guest satisfaction through effective problem-solving and time management. Recognized for maintaining high cleanliness standards and fostering collaborative team environments to ensure seamless service delivery.

Overview

16
16
years of professional experience

Work History

Dietary Aide

Tanglewood Trace
05.2025 - Current
  • Assisted in meal preparation by following dietary guidelines and recipes.
  • Maintained cleanliness and organization of kitchen and dining areas.
  • Supported dietary staff with food service tasks during busy meal periods.
  • Learned proper food handling techniques to ensure safety compliance.
  • Collaborated with team members to efficiently serve meals to residents.
  • Monitored inventory levels of food supplies and reported shortages promptly.

Server

Papa Vinos
08.2017 - 04.2025
  • Provided exceptional customer service, ensuring positive dining experiences for guests.
  • Managed order accuracy and timely delivery of food and beverages to tables.
  • Collaborated with kitchen staff to streamline meal preparation and service efficiency.
  • Maintained cleanliness and organization of dining area, adhering to health standards.
  • Assisted in training new team members on menu offerings and service protocols.
  • Handled cash transactions accurately, balancing registers at the end of shifts.
  • Resolved guest concerns promptly, enhancing overall satisfaction and loyalty.
  • Participated in team meetings to discuss operational improvements and guest feedback.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Server

Eddie's Steak Shed
08.2013 - 05.2017
  • Provided exceptional customer service, ensuring positive dining experiences and addressing guest inquiries promptly.
  • Collaborated with kitchen staff to maintain efficient food delivery and presentation standards.
  • Managed cash register operations, including processing payments and handling multiple transactions accurately.
  • Assisted in training new servers on menu items, service protocols, and restaurant policies.

Server

Carol's Downtown
08.2010 - 11.2012
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.

Receptionist

Century 21 Jim Dunfee
02.2009 - 08.2010
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Assisted in coordinating office communications, enhancing team collaboration and information flow.
  • Maintained organized filing system for client records, improving document retrieval processes.
  • Handled multi-line phone system, directing calls to appropriate departments promptly.
  • Supported administrative tasks including data entry and invoice processing, contributing to operational efficiency.
  • Processed incoming and outgoing mail, ensuring timely distribution and correspondence tracking.
  • Assisted clients with inquiries and service requests, providing high-quality customer support experience.
  • Collaborated with team members on special projects, enhancing overall office productivity and morale.

Education

Associates - Business

Indiana University South Bend
South Bend, IN
05.2003

Skills

  • Time management
  • Problem-solving
  • Cleaning and sanitizing
  • Customer service

Timeline

Dietary Aide

Tanglewood Trace
05.2025 - Current

Server

Papa Vinos
08.2017 - 04.2025

Server

Eddie's Steak Shed
08.2013 - 05.2017

Server

Carol's Downtown
08.2010 - 11.2012

Receptionist

Century 21 Jim Dunfee
02.2009 - 08.2010

Associates - Business

Indiana University South Bend

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