Rachel Carrasquillo
Valparaiso
Summary
Customer-centric professional with proven ability to lead teams and deliver exceptional results. Strong focus on team collaboration and flexibility to adapt to changing needs. Expertise in conflict resolution, communication, and maintaining high service standards. Known for reliability and driving team performance to meet organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Care Team Lead, National Accounts
Midwich Group North America
12.2018 - Current
- Collaborated with cross-functional teams to resolve complex customer issues effectively.
- Developed training programs for new staff, enhancing team performance and knowledge retention.
- Implemented process improvements, increasing efficiency in customer interaction workflows.
- Analyzed customer feedback to identify trends and inform strategic service enhancements.
Key Holder
Sherwin-Williams
07.2017 - 12.2018
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored new staff on product knowledge and sales techniques.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Implemented merchandising strategies that enhanced product visibility and drove sales growth.
Education
Bachelor of Science - Business Management, Creative Writing
Valparaiso University
Valparaiso, IN12-2018
Skills
- Customer service
- Time management
- Multitasking and organization
- Communication
- Detail-orientation
- Leadership
- Reliability
Accomplishments
Founded Valparaiso University's Circle K in 2014
Graduated in 1st Leadership Northwest Indiana Youth Class (SLYCE)
LinkedIn Profile
https://www.linkedin.com/in/rachel-carrasquillo-854b89a2/
Timeline
Customer Care Team Lead, National Accounts
Midwich Group North America
12.2018 - Current
Key Holder
Sherwin-Williams
07.2017 - 12.2018
Bachelor of Science - Business Management, Creative Writing
Valparaiso University