Rachel Frasier
Bloomington
Summary
Customer-focused professional with expertise in conflict resolution and communication. Delivers effective service solutions that enhance customer satisfaction and loyalty. Collaborates with teams to adapt to changing needs and achieves organizational goals through reliable and proactive support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Registration Specialist
IU Health Urgent Care and Specialty Scheduling
Bloomington, IN
08.2023 - Current
- Customer service
- Entering information
- Scanning documents
- Making and answering phone calls
- Looking up and verifying insurance
- Checking in and out patients
- Scheduling appointments
- Scheduling outside appointments
- Creating a schedule
- Faxing documents
- Problem solving
- Sending out referrals
- Handling medical records
- Managed patient inquiries, ensuring timely and accurate responses to enhance customer satisfaction.
- Resolved issues effectively, promoting positive patient experiences through attentive service.
- Coordinated appointment scheduling, optimizing workflow and reducing wait times for patients.
- Trained new staff on customer service protocols, fostering a knowledgeable and efficient team environment.
- Collaborated with healthcare providers to ensure seamless communication regarding patient care needs and concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Bartender/Server
Green Street Restaurant
Brownsburg, IN
03.2023 - 10.2023
- Handled cash transactions accurately
- Serving food and beverages
- Performed thorough cleaning tasks
- Oversaw bar operations during peak hours, ensuring efficient workflow and customer engagement.
- Answering the phone
- Trained new bartenders on drink preparation and bar procedures to maintain quality standards.
- Managed inventory levels, ordering supplies to ensure uninterrupted service and product availability.
- Setting up reservations
- Crafted innovative cocktails and seasonal drinks to enhance guest experience.
Server/Kitchen Manager
B2 Bar and Grill
Brownsburg, IN
11.2018 - 09.2023
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Trained new team members on menu items and service protocols.
- Managed cash transactions and processed payments accurately.
- Developed rapport with regular customers, enhancing guest experience and loyalty.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Assisted in inventory management to ensure stock availability during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Representative
TRIMEDX
Indianapolis, IN
06.2019 - 11.2021
- Answering phones
- Dispatching technicians,
- Putting in work orders
- Directing phone calls
- Documenting
- Responded to customer requests for products, services, and company information.
Shift Supervisor
Starbucks
02.2017 - 06.2018
- Money handling
- Putting in product orders
- Overseeing staff
- Food and beverage handling
- Making schedules
Barista
Starbucks
05.2013 - 05.2016
- Delivered exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Operated espresso machines and brewing equipment efficiently to maintain quality standards.
- Maintained cleanliness and organization of workstations and customer areas throughout shifts.
- Trained new baristas on beverage preparation techniques and company protocols.
- Food and beverage handling
- Deep cleaning of the facility
Education
High School Diploma - General Studies
Brownsburg High School
Brownsburg, IN01-2015
Skills
- Digital proficiency
- Relationship management
- Healthcare compliance
- Patient service
- Patient care standards
- Patient meal coordination
- Time management
- Patient support
- Customer engagement
- Staff training
- Shift management
- Administrative experience
- Clerical experience
- Verbal communication
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Client communication
- Service knowledge
- Office administration
- Filing
- Organizational abilities
- Patient data management
- Document evaluation
- Supply chain management
- Sales
- Order taking
- Front desk coordination
- Food ordering
- Facility maintenance
- Food preparation
- Food handling
- Shift closure processes
- Digital proficiency
- Client interaction
- Food service cleaning
- Order processing
- Cross-contamination prevention
- Proper food storage
- Temperature control
- Administrative skills
- Patient care
- Data accuracy
- Mixology
- Sales skills
- Beer knowledge
- Coffee
- Tea service
- Wine pairing
- Spirits experience
- Serving experience
- Food safety practices
- Cross-selling
- Phone etiquette
- Healthcare experience
- Attention to detail
- Organizational skills
- Hospital experience
- Medical receptionist
- Upselling techniques
- Medical terminology
- Order management
- Clinic
- Front desk
- Client refreshments
- Office experience
- Filing
- Time management
- Product knowledge
- Patient safety protocols
- Data entry
Certification
- Driver's License - January 2013 to Present
- ServSafe Alcohol Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Customer Service Representative/Registration Specialist
IU Health Urgent Care and Specialty Scheduling
08.2023 - Current
Bartender/Server
Green Street Restaurant
03.2023 - 10.2023
Customer Service Representative
TRIMEDX
06.2019 - 11.2021
Server/Kitchen Manager
B2 Bar and Grill
11.2018 - 09.2023
Shift Supervisor
Starbucks
02.2017 - 06.2018
Barista
Starbucks
05.2013 - 05.2016
High School Diploma - General Studies
Brownsburg High School