Rachel Fox
Mooresville
Summary
At Franciscan Physician Network, I significantly enhanced patient experiences by streamlining surgery schedules and improving pre-operative preparations, showcasing my schedule management and problem-solving skills. My dedication to patient care and organizational efficiency reduced wait times, demonstrating my ability to multitask and prioritize patient needs effectively.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Franciscan Physicians Network
03.2015 - Current
- Enhanced patient experience by efficiently scheduling surgeries and managing preoperative appointments.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, collected vitals, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Patient Service Representative
Franciscan Physician Network
06.2008 - 03.2015
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Education
No Degree - Nursing, Health Information Management
IUPUI
Indianapolis, INSkills
- Effective Schedule Coordination
- Patient Charting Proficiency
- Electronic Record Maintenance
- Problem-solving
- Attention to detail
- Multitasking and organization
- Obtaining authorizations
- Team collaboration
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Timeline
Certified Medical Assistant
Franciscan Physicians Network
03.2015 - Current
Patient Service Representative
Franciscan Physician Network
06.2008 - 03.2015
No Degree - Nursing, Health Information Management
IUPUI
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