Rachelle Beck
Greenfield
Summary
Dynamic and results-driven professional with extensive experience at Taco Bell, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and reducing costs through effective staff training and conflict resolution. Recognized for fostering a positive work environment and driving sales growth through strategic inventory management.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Taco Bell
10.2023 - Current
- Assisted in managing daily operations to ensure efficient service and product quality.
- Trained new team members on operational procedures and customer service protocols.
- Coordinated inventory management, ensuring optimal stock levels and timely replenishment.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Monitored staff performance, providing feedback to foster development and accountability.
- Developed schedules to optimize labor costs while maintaining service standards.
- Collaborated with management on promotional strategies to increase customer engagement.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Enhanced team productivity by streamlining operational processes.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented staff training programs to elevate service standards and knowledge.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Oversaw daily operations to maintain store cleanliness and organization.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Restaurant Manager
Taco Bell
10.2023 - Current
- Supervised daily operations to ensure compliance with company standards and procedures.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Managed inventory levels, minimizing waste while ensuring product availability during peak hours.
- Implemented staff schedules to optimize labor resources and maintain service excellence.
- Facilitated regular team meetings to communicate goals, address challenges, and drive performance improvements.
- Analyzed customer feedback to identify trends and implement enhancements in service delivery.
- Monitored financial performance, controlling costs while achieving profitability targets through effective management strategies.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Improved operational efficiency by implementing more effective table management system.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Fostered positive work environment, leading to decrease in staff turnover.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
GED - General Studies
Los Osos
Rancho Cucamonga, CA06.2007
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Workload management
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Customer relationship management (CRM)
- Staff development
- Policy enforcement
- Orientation and training
- Employee performance evaluations
- Performance reviewing
- Cost control
- Schedule oversight
- Coaching and mentoring
Timeline
Assistant Manager
Taco Bell
10.2023 - Current
Restaurant Manager
Taco Bell
10.2023 - Current
GED - General Studies
Los Osos