Rachelle Gruell

• Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
• Evaluated progress of inmates in jails and prisons to determine optimal intervention strategies.
• Excellent communication skills, both verbal and written.

• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Maintained high level of confidentiality with mail items in line with regulations.
• Utilized physical strength to move mail and packages of varying sizes and weights.
• Followed safety protocols while handling and sorting mail for personal and facility safety purposes.
• Maintained logs of all legal correspondence, books and confiscations in the Correction Family.

• Greeted customers entering store and responded promptly to customer needs.
• Helped customers complete purchases.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Built relationships with customers to encourage repeat business.

Followed safety procedures and guidelines to maintain safe working environments.

• Used equipment properly to avoid workplace hazards or injuries.
• Made sure that products were produced on time and are of good quality.

• Followed through with client requests to resolve problems.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Took ownership of customer issues and followed problems through to resolution.

• Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency..
• Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
• Followed orders precisely for correct items, sizes and quantities.
• Operated equipment such as pallet jacks.
• Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
• Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.

• Diligently edited legal correspondence for grammar and spelling.
• Received and placed telephone calls to clients and prospective clients.
• Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
• Filed documents with courts on behalf of attorney.
• Developed and maintained positive relationships with clients and colleagues.
• Created and printed legal documents for attorneys to review.