Rachelle Hendershot
Bedford
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
15
15
years of professional experience
Work History
School Bus Monitor
Monroe County Community School Corporation
09.2021 - 11.2024
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Enhanced student safety by efficiently monitoring and addressing any behavioral issues during bus rides.
Records Office Assistant
Indiana University
01.2014 - 03.2015
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
Secretary
Indiana University
09.2011 - 12.2013
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Licensed Insurance Agent
Bloom Marketing
08.2009 - 09.2011
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Education
High School Diploma -
Aurora Alternative High School
Bloomington, IN05-1998
Skills
- Strong work ethic
- Respectfulness
- Patience and empathy
- Child supervision
- Verbal communication
- Bus evacuation drills
- Body language reading
- Emergency procedures
- Student safety
- Disability awareness
- Special needs support
- Visual monitoring
- Problem-solving
- Time management
- Attention to detail
- Calm under pressure
- Active listening
- Effective communication
- Adaptability and flexibility
- Bus cleaning
- Student engagement
- Student supervision
- Passenger assistance
- Route navigation
- Behavior management
- Rules enforcement
- Behavior management techniques
- Special needs assistance
- Bus safety protocols
- Child safety procedures
- Student care
- Student loading and unloading
- Bus evacuation procedures
- Communication skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Cash handling and management
- Cash register operation
- File organization
- Scheduling and calendar management
- Microsoft office
- Data entry
- Maintaining records
- Copying documents
- Scanning documents
- Filing systems
- Billing and invoicing
- Document management
- Microsoft Office Suite
- File management
- Office supply management
- Spreadsheet creation
- Travel arrangement coordination
- Mail processing
- Travel arrangements
- Transcription services
- Email management
- Phone reception
- Office equipment
- Organizing and categorizing
- File maintenance
- Filing and data archiving
- Spreadsheet management
- Clerical support
- Mail handling
- Dedicated team player
- Mail distribution
- Administrative support
- Appointment scheduling
- Multi-line phone proficiency
- Office administration
- Positive attitude
- Mail management
- Mail sorting and distribution
- Front office management
- Supply restocking
- Scheduling
- Valid Driver's license
- Staff management
- Payroll processing
Timeline
School Bus Monitor
Monroe County Community School Corporation
09.2021 - 11.2024
Records Office Assistant
Indiana University
01.2014 - 03.2015
Secretary
Indiana University
09.2011 - 12.2013
Licensed Insurance Agent
Bloom Marketing
08.2009 - 09.2011
High School Diploma -
Aurora Alternative High School
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