Rachelle Killion
Pittsboro
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Skilled in vendor engagement and claims submission, achieving significant improvements in financial management and staff development.
Experienced professional with background in dental practice management. Offers expertise in sterilization procedures, infection control and oral surgery.
Detailed understanding of dental terminology and patient procedures. Meticulous record-keeper with 16 years of experience handling sensitive medical information and managing large volumes of personal data, historic health details, imagery and impressions. Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations.
Overview
16
16
years of professional experience
Work History
Business Office Manager
Allisonville Outpatient Surgery Center
05.2024 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
- Negotiated contracts with vendors, securing cost-effective services and supplies for office.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Developed key partnerships with industry leaders, strengthening the company''s network and reputation.
- Implemented business policies and procedure
- Implemented the startup of this business from all financial policies and vendor contracts.
- Credentialing
Chief of Staff
Northeast Oral & Maxillofacial Surgery
04.2020 - Current
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Aligned departmental goals with overall company vision, ensuring cohesive progress towards shared objectives.
- Conducted regular performance reviews for direct reports, providing constructive feedback for continuous professional growth.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
- Maintained a safe and clean working environment through proper sterilization of instruments and adherence to infection control protocols.
Business Office Manager
Alderman Oral & Maxillofacial Surgery
10.2012 - 04.2020
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Streamlined digital x-ray processing, reducing wait time for diagnosis and treatment planning.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Enhanced communication with insurance companies through professional correspondence, resulting in faster claim processing times.
- Negotiated payment plans with patients experiencing financial difficulties, ensuring timely revenue collection while maintaining positive relationships.
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
- Credentialing with dental and health insurance carriers and maintaining the credentials in CAQH
- All claims submission, denials, AR, AP, any and all financials for this business.
Lead Dental Assistant
IU Oral Surgery Department/IU Dental School
09.2008 - 10.2012
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
Education
Certificate - Dental Assisting
Kaplan College
Indianapolis, IN09-2008
Skills
- Payroll and budgeting
- Credit and collections
- Business operations management
- Training and onboarding
- Electronic medical records (EMR) systems
- Vendor engagement
- Claims submission
- Credentialing
- AR and AP
- Administration duties
- Scheduling appointments
Licenses
Dental Radiology License since 05/2009
Timeline
Business Office Manager
Allisonville Outpatient Surgery Center
05.2024 - Current
Chief of Staff
Northeast Oral & Maxillofacial Surgery
04.2020 - Current
Business Office Manager
Alderman Oral & Maxillofacial Surgery
10.2012 - 04.2020
Lead Dental Assistant
IU Oral Surgery Department/IU Dental School
09.2008 - 10.2012
Certificate - Dental Assisting
Kaplan College
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