Summary
Overview
Work History
Education
Skills
Timeline
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Rachelle Mullis

Noblesville

Summary

Dynamic General Manager with a proven track record at Caliber Collision, excelling in cross-functional team management and client relationship management. Spearheaded revenue growth initiatives and enhanced staff development, resulting in improved productivity and exceptional client experiences. Adept at performance monitoring and workflow planning, driving operational excellence in a fast-paced environment.

Overview

18
18
years of professional experience

Work History

General Manager

Caliber Collision
Westfield
06.2021 - Current
  • Established a high-performing team driving revenue growth
  • Delivered exceptional client experiences through hands-on leadership
  • Provided leadership, insight and mentoring to newly hired employees
  • Delegated work to staff, setting priorities and goals.
  • Improved productivity initiatives, managing budgets and accounts
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored progress by establishing plans, budgets and measuring results.

General Manager

Caliber Collision
Zionsville
08.2019 - 05.2021
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Assistant Manager

Caliber Collision
Fishers
04.2013 - 08.2019
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Monitored employee attendance records, timekeeping, and payroll information.

Collision Estimator

Caliber Collision
Westfield
03.2010 - 04.2013
  • Calculated cost estimates for repair or replacement of vehicle parts.
  • Reviewed automotive blueprints, diagrams, and manuals as necessary to complete estimates accurately.
  • Maintained current knowledge of industry trends in order to provide accurate estimates.
  • Negotiated repair costs with insurance companies.
  • Verified accuracy of parts pricing from suppliers and vendors.
  • Attended training sessions related to auto collision repair techniques and estimating software programs.

Office Manager

Collision Solutions
Westfield
03.2010 - 08.2010
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Maintained filing system for records, correspondence and other documents.

Collision Estimator

Abra Auto Body
Westfield
01.2010 - 03.2010
  • Calculated cost estimates for repair or replacement of vehicle parts.
  • Provided customer service by responding to inquiries regarding repairs and estimates.
  • Reviewed automotive blueprints, diagrams, and manuals as necessary to complete estimates accurately.
  • Ordered necessary supplies and materials needed for repairs on vehicles.
  • Coordinated with outside vendors to ensure timely delivery of parts and materials.

Office Administrator

Harvey's Collision
Westfield
02.2009 - 02.2010
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Cashier

IGA Grocery
Sheridan
01.2008 - 01.2009
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.

Education

High School Diploma -

Sheridan High School
Sheridan, IN
05-2007

Some College (No Degree) -

Indiana Business College
Indianapolis, IN

Skills

  • Cross-Functional Team Management
  • Client Account Management
  • Staff Development
  • Profit and Loss Accountability
  • Staff Training
  • Safety Assurance
  • Data Review
  • PC Competency
  • Salary Structure
  • Team Training
  • Revenue growth
  • Performance monitoring
  • Client relationship management
  • Time management
  • Delegation skills
  • Workflow planning

Timeline

General Manager

Caliber Collision
06.2021 - Current

General Manager

Caliber Collision
08.2019 - 05.2021

Assistant Manager

Caliber Collision
04.2013 - 08.2019

Collision Estimator

Caliber Collision
03.2010 - 04.2013

Office Manager

Collision Solutions
03.2010 - 08.2010

Collision Estimator

Abra Auto Body
01.2010 - 03.2010

Office Administrator

Harvey's Collision
02.2009 - 02.2010

Cashier

IGA Grocery
01.2008 - 01.2009

High School Diploma -

Sheridan High School

Some College (No Degree) -

Indiana Business College

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Rachelle Mullis