Rachelle Roark
Lafayette
Summary
Enthusiastic professional with over 15 years of leadership experience in operational efficiency. Proven ability to supervise teams, enforce policies, and maintain high standards in service and productivity, with a focus on continuous improvement.
Overview
27
27
years of professional experience
Work History
Cook
Purdue
West Lafayette
03.2025 - Current
- Prepared meals following standardized recipes in a fast-paced kitchen environment.
- Maintained cleanliness of workstations and kitchen equipment to ensure safety standards.
- Trained students on food preparation techniques and kitchen safety protocols.
Patient Care Advocate
Sycamore Springs Hospital
Lafayette
06.2021 - 02.2025
- Trained in the descalation.
- Resolved patient concerns and complaints efficiently and compassionately.
- Maintained accurate patient records and documentation in systems.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Dietary Aide
Sycamore Springs Hospital
Lafayette
06.2021 - 02.2025
- Prepared and served nutritious meals to patients following dietary guidelines.
- Assisted in maintaining cleanliness and sanitation of kitchen and dining areas.
- Engaged with residents to provide positive and enriching experiences.
Assistant Manager
Spageddies Italian Kitchen
Lafayette
07.2013 - 03.2020
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Implemented training processes for newly hired employees and supervised department managers, shift leads, and production personnel.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Completed inventory audits to identify losses and project future demands.
- Maintained a positive work ethic and commitment to providing excellent service to improve operational efficiency and customer satisfaction.
Assistant Restaurant Manager
SteaknShake
Lafayette
05.2006 - 07.2013
- Managed daily restaurant operations and staff performance to ensure smooth service.
- Trained new employees on company policies and customer service standards.
- Oversaw inventory management and ordering supplies for efficient operations.
Bank Teller
BB&T Bank
Cary
08.2005 - 03.2006
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and product information.
- Handled cash and balanced registers at the end of shifts.
- Resolved customer issues promptly and professionally.
Bank Teller
Lafayette Savings Bank
Lafayette
05.2002 - 08.2004
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and product information.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Administrative Secretary Church&Daycare
New life ministries/Little Lambs daycare
Lafayette
04.1999 - 05.2002
- Managed scheduling and coordination of church events and meetings.
- Facilitated communication between church staff and congregation members.
- Organized and maintained church records and documentation efficiently.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Generated paychecks and tax forms.
Education
High School Diploma -
Jefferson High School
Lafayette, INSkills
- Leadership and supervision
- Inventory management
- Policy enforcement
- Business development
- Operational efficiency
- Customer satisfaction
- Problem-solving skills
Timeline
Cook
Purdue
03.2025 - Current
Patient Care Advocate
Sycamore Springs Hospital
06.2021 - 02.2025
Dietary Aide
Sycamore Springs Hospital
06.2021 - 02.2025
Assistant Manager
Spageddies Italian Kitchen
07.2013 - 03.2020
Assistant Restaurant Manager
SteaknShake
05.2006 - 07.2013
Bank Teller
BB&T Bank
08.2005 - 03.2006
Bank Teller
Lafayette Savings Bank
05.2002 - 08.2004
Administrative Secretary Church&Daycare
New life ministries/Little Lambs daycare
04.1999 - 05.2002
High School Diploma -
Jefferson High School