Rachelle Walker
Valparaiso
Summary
Dynamic retail professional with a proven track record at Bath & Body Works, excelling in customer service and cash handling. Recognized for building strong customer relationships and mentoring new staff, enhancing team performance. Committed to operational excellence and creating positive shopping experiences, consistently improving sales through effective promotions and customer engagement.
Overview
11
11
years of professional experience
Work History
Cashier
Bath & Body Works
09.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Bass Pro Shops
09.2017 - 02.2018
- Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Conducted regular price checks, keeping customers informed of current promotions and discounts available.
- Collaborated with fellow associates to create visually appealing displays that showcased current trends and seasonal styles.
- Provided exceptional customer service, addressing complaints and concerns promptly and professionally.
- Utilized store's computer system to manage customer orders and track inventory levels, ensuring a seamless buying process for clients.
Cashier
Walmart
04.2014 - 12.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma -
Chesterton High School
Chesterton, IN01-2008
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Refunds and exchanges
- Merchandise restocking
- POS system operations
- Sales expertise
Timeline
Cashier
Bath & Body Works
09.2021 - Current
Sales Associate
Bass Pro Shops
09.2017 - 02.2018
Cashier
Walmart
04.2014 - 12.2015
High School Diploma -
Chesterton High School
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