Rachimole P Raj

Accomplished Senior Account Coordinator with a proven track record at DELUXE ENTERTAINMENT SERVICES, specializing in client relationship management and project coordination. Demonstrated leadership in presentations and adept in adaptability, I excel in driving project success, exceeding client expectations, and implementing efficient departmental policies. Skilled in effective communication and teamwork, ensuring high-quality deliverables and optimal team performance.

Suhas Hundi, DELUXE ENTERTAINMENT SERVICES, Project Manager, +91-8867373386

• English
• Malayalam
• Hindi
• Kannada
• Tamil

• Being the primary point of contact and build long-term relationships with customers, both externally and internally.
• Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Create, maintain and communicate to client project timelines and budgets.
• Prepare and communicate pricing quotes and estimates with client.
• Ensure Billing and Revenue Tracking is maintained weekly.
• Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations.
• Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.
• Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions.
• Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department.
• Working with Project Coordinators to ensure day to day production is running effectively.
• Ensure Project Coordinators maintain a current and accurate understanding of all work-in-progress that has been initiated.
• Collaborate with Project Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required.
• Provide feedback/guidance to Project Coordinators to ensure team performs as expected.
• Provide regular guidance to teams to ensure daily objectives are being met, both with internal operation teams and client requests.
• Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
• Forecast and track key account metrics.
• Communicate regularly with client regarding project performance metrics.
• Create and implement department policies and procedures (SOP and SLAs) ensuring company delivers high quality and on-time deliverables.
• Initiate corrective action process as needed.
• Collaborate with Production Teams to meet deadlines, find efficiencies, resolve issues, and determine resource needs to meet/exceed client expectations.

• Painting
• Craft works

• I was recognized for my work by the directors in the company
• All of the reviews conducted only reflected positive feedbacks