Rachit Babbar
Noida,
Summary
Proactive and achievement-oriented Product Owner bringing 15 years of leadership experience with special emphasis on liaising between IT and business.
Adept in both applications and infrastructure service delivery, product and program management.
Skilled in analyzing business needs/user stories and transforming them into technical requirements thereby developing fit for purpose features and platforms.
Articulate communicator, natural leader and organized manager.
Overview
15
15
years of professional experience
Work History
Key Product Owner
Nokia Solutions and Networks
06.2019 - Current
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritized product backlog.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work in an agreed format of product roadmap.
- Collaborate with business owners to ensure product design met their requirements in line with corporate strategy, new features, bug fixing, and long-term cost-effectiveness.
- Skilled in understanding user stories and transforming them into actual requirements for code development / product releases.
- Coordinated with software developers to focus on building critical features up front in order to identify constraints and technical challenges.
- Contribute to financial management, including renewals, purchases, total cost of ownership, and identifying cost-saving initiatives and projects to drive value.
- Manage external partners to ensure alignment with Nokia's strategy and regular reporting of KPIs to validate performance.
Senior Manager
CPA Global
03.2018 - 06.2019
- Accountable for IT applications health & overall upkeep for India & Europe business of the organization.
- Managed SLAs with vendors to identify potential risks and implement mitigation actions to protect unforeseen outages/delays and costs.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep projects on track.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Evaluated hiring, firing, and promotions requests.
Delivery Leader - ITIL Processes
HCL Technologies
03.2015 - 06.2018
- Led ITSM process delivery teams responsible for control and maintenance of ITIL service management. Processes included incident & critical incident management, change & release management, availability management, problem, asset and CMDB.
- Responsible for documentation, implementation, audits and governance of processes within account thereby ensuring quality of operations.
- Responsible for SLA adherence, vendor management and customer satisfaction.
Senior Associate
Dell International Services
10.2011 - 03.2015
- Facilitated and administered ITIL based service support and incident ownership on a 24x7 basis
- Responsible for quality of voice based support ensuring they meet agreed standards and initiate QIPs where necessary
- Management and oversight of service delivery processes, which included incident management, problem management, request management, change management
- SLA management and reporting
Technical Support Officer
HCL Infosystems
12.2010 - 10.2011
- Technical troubleshooting (voice based) for At&t customers
- Responsible for solving networking and internet related concerns which involved working with modems/routers & cables
Education
MBA - Management
Institute of Management Technology
Ghaziabad, India01-2015
B.Sc - Computers
Punjab Technical University (PTU)
01.2012
Aircraft Maintenance Engineering - Aviation
School of Aviation Science & Technology
07-2010
Skills
- Product planning
- Product lifecycle management
- ITIL Service Management
- Budget Forecasting
- Product Management
- Data-driven decision making
- Use case study & business analysis
- Vendor Management
- Customer Satisfaction
- Project / Program Management
- Change Management
- Agile methodology
Languages
Hindi
English
Punjabi
Timeline
Key Product Owner
Nokia Solutions and Networks
06.2019 - Current
Senior Manager
CPA Global
03.2018 - 06.2019
Delivery Leader - ITIL Processes
HCL Technologies
03.2015 - 06.2018
Senior Associate
Dell International Services
10.2011 - 03.2015
Technical Support Officer
HCL Infosystems
12.2010 - 10.2011
MBA - Management
Institute of Management Technology
B.Sc - Computers
Punjab Technical University (PTU)
Aircraft Maintenance Engineering - Aviation
School of Aviation Science & Technology
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