RACHIT KUMAR
NEW DELHI
Summary
Knowledgeable STORE MANAGER with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
11
11
years of professional experience
Work History
Store Manager
CANTABIL RETAIL INDIA LTD
NEW DELHI
02.2021 - Current
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Implemented efficient systems for tracking stock movement.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Updated POS system with new products and promotional offers.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Retail Store Manager
SSIPL LIFESTYLE PVT LTD
GURUGRAM
01.2019 - 12.2020
- Updated and maintained store signage and displays.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Assistant Store Manager
HIDESIGN INDIA PVT LTD
IGI T-3,AIRPORT NEW DELHI
01.2017 - 12.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Delivered products to customer locations on time.
- Prepared staff work schedules and assigned team members to specific duties.
- Handled scheduling for store shifts to achieve adequate staffing.
Sales Associate
HIDESIGN INDIA PVT LTD
IGI AIRPORT T-3, NEW DELHI
05.2015 - 01.2017
- Maintained knowledge of sales and promotions, return policies and security practices.
- Analyzed customer feedback data to recommend improvements in service quality.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed promotional strategies to increase sales volume.
- Adhered to company initiatives and achieved established goals.
- Developed trusting relationships with customers by making personal connections.
- Cleaned shelves, counters and tables to maintain organized store.
- Increased purchase amounts by cross-selling with similar products.
Customer Care Associate
SHOPPER'S STOP PVT LTD
IGI ,T-3 AIRPORT,NEW DELHI
04.2013 - 05.2015
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer issues in a timely manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Took special orders in person and over telephone, generating additional revenue every month.
- Generated reports to track customer interactions and feedback.
Education
High School Diploma -
Manav Bharti University (HP).
HIMACHAL PRADESH03.2011
12TH PASSED
G.S.V Sarvodaya Bal Vidayalaya No.1
NEW DELHI03.2008
MBA - MARKETING AND FINANCE
NATIONAL INSTITUTE OF MANAGEMENT SOLUTIONS (NIMS)
DELHISkills
- Customer Service Management
- Budget Administration
- Competitor Monitoring
- Team Development
- Operations Management
Languages
English
First Language
Hindi
Beginner
A1
English
Beginner
A1
Timeline
Store Manager
CANTABIL RETAIL INDIA LTD
02.2021 - Current
Retail Store Manager
SSIPL LIFESTYLE PVT LTD
01.2019 - 12.2020
Assistant Store Manager
HIDESIGN INDIA PVT LTD
01.2017 - 12.2018
Sales Associate
HIDESIGN INDIA PVT LTD
05.2015 - 01.2017
Customer Care Associate
SHOPPER'S STOP PVT LTD
04.2013 - 05.2015
High School Diploma -
Manav Bharti University (HP).
12TH PASSED
G.S.V Sarvodaya Bal Vidayalaya No.1
MBA - MARKETING AND FINANCE
NATIONAL INSTITUTE OF MANAGEMENT SOLUTIONS (NIMS)
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