Rachit Singh
Noida
Summary
Experienced Workforce Analyst expertise in optimizing team performance, resource allocation, and workforce planning. Proven ability to manage and mentor team members, improve operational efficiency, and collaborate with various departments to achieve company goals. Seeking to transition into a Team Leader position to apply my leadership abilities, analytical skills, and passion for driving results.
Overview
7
7
years of professional experience
Work History
Workforce Analyst
Tech Mahindra
Noida
06.2019 - 01.2025
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Worked with management to develop strategic and tactical plans to meet business requirements.
- Managed overtime, shift swaps, breaks requests.
- Produced and updated documents, reports, and tracking.
- Controlling the Aband% ART,AHT to Increase answering%
- Shrinkage Management
Customer Care Executive
Aegis
Noida
06.2018 - 01.2019
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Assisted customers with product selection based on individual needs.
- Resolved billing issues and disputes through effective problem solving techniques.
Education
Bachelor of Commerce -
J.S. University
Shikohabad, India05-2023
Senior Secondary -
NIOS Board
Noida04-2018
High School Diploma -
CBSE Board
New Delhi06-2015
Skills
- Workforce management
- Queue management
- Time management
- Staffing adjustments
- Leadership skills
- Report writing
- Problem-solving abilities
- Compiling data
- Multitasking
- Maintaining service levels
Accomplishments
- Standing Ovation Award - Harshit Amarnani
- Pat on the back - Harshit Amarnani
- Bravo Award- Harshit Amarnani
- Bravo Award - Harshit Amarnani
Personal Details
Date Of Birth: 04-July-1998
Nationality : Indian
Marital Status : Single
Gender : Male
Hobbies
- Painting and Drawing: Expressing emotions and creativity through visual art.
- Gardening: Growing flowers, vegetables, or herbs.
- Volunteering: Helping out in charitable organizations.
- Cooking and Baking: Preparing meals and experimenting with new recipes.
Declaration
- I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Workforce Analyst
Tech Mahindra
06.2019 - 01.2025
Customer Care Executive
Aegis
06.2018 - 01.2019
Bachelor of Commerce -
J.S. University
Senior Secondary -
NIOS Board
High School Diploma -
CBSE Board
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